Data Export

Export Contacts and conversations from the Workspace to perform in-depth analyses

Data Export is only available for Enterprise Plans only. Please upgrade or subscribe to an Enterprise Plan if you wish to use this feature.
Getting Here
This setting is accessible by Owners and Managers under Enterprise Plan only!
This setting can be accessed from the Settings navigation menu under the Workspace Settings sub-menu item, Data Export.
Exporting Data
Step 1: Select the data to be exported
You may select Contacts,Conversations, Messages or Failed Messages
Failed Messages Data Export is useful to analyze Contacts who did not receive your outbound messages including Broadcast messages.
Step 2: Select a date range
This is only applicable if you have selected Conversations, Messages or Failed Messages from the previous step.
Note that the date range is limited to one year.
Step 3: Export Data
Once you are ready, you may click on Export Data to begin the process. 
Step 4: Download File
Once the file is ready to be downloaded, you will receive a notification and you may download the file from the Data Export History table. 
Important 
1.Data Export is only allowed one at a time per Workspace. If there is a processing data export job in a Workspace, Users cannot perform another data export job within the same Workspace.
2.The requested data export file is only valid for 7 days, starting from the time requested. If you need to download the same file, please request the same data export. 
3.In case the data export request takes longer than 15 minutes, the job will be dismissed and User can request a data export again 30 minutes after the initial request
4.You can perform a User ID lookup using exported user data. Learn how to export user data here.
5.You would need to Import Data/Import From Text and change the File_Origin to "65001: Unicode (UTF-8)" in the import wizard to see the correct time format.
6.You can only export up to a maximum of one year of data from the date requested.
Data Export History
Table Headers
Description
Date Requested
The date of which the data export was requested
Data Set
The data set that was requested
Requested By
The user who requested for the data export job
Status
The status of the data export request

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Data Import

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Table Headers	Description
Date Requested	The date of which the data export was requested
Data Set	The data set that was requested
Requested By	The user who requested for the data export job
Status	The status of the data export request