Data Export
Export Contacts and conversations from the Workspace to perform in-depth analyses
Data Export is only available for Enterprise Plans only. Please upgrade or subscribe to an Enterprise Plan if you wish to use this feature.

Getting Here

This setting is accessible by Owners and Managers under Enterprise Plan only!
This setting can be accessed from the Settings navigation menu under the Workspace Settings sub-menu item, Data Export.

Exporting Data

Step 1: Select the data to be exported You may select Contacts,ConversationsorMessages.
Step 2: Select a date range This is only applicable if you have selected Conversationsand Messages from the previous step.
Step 3: Export Data Once you are ready, you may click on Export Data to begin the process.
Step 4: Download File Once the file is ready to be downloaded, you will receive a notification and you may download the file from the Data Export History table.

Important

  1. 1.
    Data Export is only allowed one at a time per Workspace. If there is a processing data export job in a Workspace, Users cannot perform another data export job within the same Workspace.
  2. 2.
    The requested data export file is only valid for 7 days, starting from the time requested. If you need to download the same file, please request the same data export.
  3. 3.
    In case the data export request takes longer than 15 minutes, the job will be dismissed and User can request a data export again 30 minutes after the initial request
  4. 4.
    You can perform a User ID lookup using exported user data. Learn how to export user data here.
  5. 5.
    You would need to Import Data/Import From Text and change the File_Origin to "65001: Unicode (UTF-8)" in the import wizard to see the correct time format.

Data Export History

Table Headers
Description
Date Requested
The date of which the data export was requested
Data Set
The data set that was requested
Requested By
The user who requested for the data export job
Status
The status of the data export request
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Outline
Getting Here
Exporting Data
Important
Data Export History