Glossary of Terms
Connecting a Channel
Inviting Your Teammates
Responding to Messages
Creating a Chatbot
Managing a Workspace
Managing an Organization
User Activity Status
Reseting your Password
Contacts and Messages
Contact Search and Custom Inbox
Website Chat Widget
👨💻 DEVELOPER API
Export Contacts and conversations from the Workspace to perform in-depth analyses
Data Export is only available for Enterprise Plans only. Please upgrade or subscribe to an Enterprise Plan if you wish to use this feature.
This setting is accessible by Owners and Managers under Enterprise Plan only!
This setting can be accessed from the
navigation menu under the
Step 1: Select the data to be exported
You may select
Step 2: Select a date range
This is only applicable if you have selected
from the previous step.
Step 3: Export Data
Once you are ready, you may click on Export Data to begin the process.
Step 4: Download File
Once the file is ready to be downloaded, you will receive a notification and you may download the file from the Data Export History table.
Data Export is only allowed one at a time per Workspace. If there is a processing data export job in a Workspace, Users cannot perform another data export job within the same Workspace.
The requested data export file is only valid for 7 days, starting from the time requested. If you need to download the same file, please request the same data export.
In case the data export request takes longer than 15 minutes, the job will be dismissed and User can request a data export again 30 minutes after the initial request
You can perform a User ID lookup using exported user data. Learn how to export user data
You would need to Import Data/Import From Text and change the File_Origin to "65001: Unicode (UTF-8)" in the import wizard to see the correct time format.
Data Export History
The date of which the data export was requested
The data set that was requested
The user who requested for the data export job
The status of the data export request
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Data Export History