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Welcome

Welcome to respond.io's documentation. Here are some handy guides for using the platform.

What is respond.io?

respond.io is a business messaging platform that connects Contacts from any Channel to every Team. The platform allows customers to message you via any Channel and provides a 360° view of every Team in the company.
We want to help you better manage your Contacts and conversations from various Channels and make it easier for you and your team to respond to your Contacts in a more efficient way. The platform also enables collaboration with your teammates.

Features

📥 Shared Inbox

A shared inbox allows you to collaborate with your teammates and respond to your Contacts lightning-fast. This way, you and your teammates can co-operate on conversations and deliver amazing customer experiences, faster.

🌎 360° Customer View

No more logging in to multiple platforms — find all your customer chats in one place. No matter the Channel, you are able to find a single story for every customer. Custom Fields and Tags also make it easier to segment your customers.

⚙️ Chat Automation

Less work, more messages for a more productive workforce. Create Workflows to help your teammates better manage their efforts in resolving customer issues.

🚗 Respond on the Go

The respond.io mobile app allows you to work from your mobile device on the go and at your convenience. Respond to customer conversations across Channels and enjoy access to essential information at your fingertips.

Try it out!

The best way to discover the platform is to try it out yourself. Whether you are thinking of connecting a business messaging app to the platform or creating a web chat widget from scratch, get started with the respond.io platform for free with the following guide. No credit card required!
If you already have a Workspace on the platform, you can brush up on platform navigation and some of our features here:
Last modified 5mo ago