Messages
This tab consists of all the metrics and information related to messages.

Tab Filters

In this tab, there are 3 types of filters for users to apply based on their reporting needs.
Filters
Description
Date
This date range picker will allow user to select a range of dates to be applied to the reports components.
Channels
This channel filter will allow user to select one or multiple channels to be applied to the reports components.
Teams
This team filter will allow user to select one or multiple teams to be applied to the reports components.
Users
This user filter will allow user to select one or multiple users to be applied to the reports components.

Report Components

Incoming Messages

Metric #1: Incoming Messages

The number of messages received within the selected time range based on the time the message was received

Chart: Incoming Messages by Channel

This stacked bar chart shows the number of messages received breakdown by channel within the selected time period based on the time the message was received.

Outgoing Messages

Metric #1: Outgoing Messages

The number of messages sent within the selected time range based on the time the message was sent

Metric #2: Delivery Rate

The percentage of delivered messages divided by the number of messages sent within the selected time range

Metric #3: Error Rate

The percentage of messages failed to be delivered divided by the number of messages sent within the selected time range

Chart: Outgoing Messages by Channel

This stacked bar chart shows the number of messages sent breakdown by channel within the selected time period based on the time the message was sent.

Chart: Outgoing Messages by Source

This stacked bar chart shows the number of messages sent breakdown by source within the selected time period based on the time the message was sent.
Source
Description
User
The message was sent by a user from the Messaging Module
Bot
The message was sent using DialogFlow integration
Automation
The message was sent using an automation rule in the space
Broadcast
The message was sent using the Broadcast feature in the space

Chart: Outgoing Messages by Users

This stacked bar chart shows the number of messages sent breakdown by users within the selected time period based on the time the message was sent.

Chart: Outgoing Messages by Type

This stacked bar chart shows the number of messages sent breakdown by type within the selected time period based on the time the message was sent.
Type
Description
Session
The message was a regular message sent
Facebook Tagged Message
The message sent is tagged with Facebook Tags
WhatsApp Message Templates
The message sent is WhatsApp Message Template

Chart: Outgoing Messages by Sub Type

This stacked bar chart shows the number of messages sent breakdown by sub type within the selected time period based on the time the message was sent.
For Facebook Tagged Messages, the metric will be broken down by the Facebook tags used while sending the message. For WhatsApp Message Template, the metric will be broken down by the template used while sending the message.

Incoming Message List

The table lists the messages received from the contacts.
Table Headers
Description
Date Time
The datetime of when the message was received
Contact
The contact whom the message was received from
Channel
The channel of where the message was received from
Content
The content of the message

Outgoing Message List

The table lists the messages sent from the platform to the contacts
Table Headers
Description
Date Time
The datetime of when the message was sent
Sender
The sender who sends the message
Channel
The channel of where the message was sent on
Type
The type of the message sent
Sub Type
The sub type of the message sent
Content
The content of the message

Failed Message Log

The table lists the messages failed to be sent to the contact
Table Headers
Description
Date Time
The datetime of when the message was sent
Sender
The sender who sends the message
Channel
The channel of where the message was sent on
Type
The type of the message sent
Sub Type
The sub type of the message sent
Content
The content of the message
Error
The error of why the message failed to be sent
Last modified 3mo ago