WhatsApp Message Templates
Use WhatsApp Message Templates to re-engage with your contacts after the messaging window.
As of now, our WhatsApp API Partners (excluding Chat API) has a timeout period that does not allow sending a message after 24 hours messaging window. This timeout period, also known as the Customer Care Window, starts from the last incoming message sent by the contact. However, there is a way to send messages after this window using a feature provided by WhatsApp known as Message Template.
In order to send these message template to the contacts, the message templates needs to be submitted for review and approval by WhatsApp. This can be done via the WhatsApp API Partners portal or Facebook.
Please refer to the respective WhatsApp API Partners to set up the WhatsApp Message Template :
When a WhatsApp Contact's messaging window has expired, the messaging bar will be replaced with a SEND MESSAGE TEMPLATE button.
You can also send WhatsApp Message Templates while the messaging window is still open. Choose WhatsApp as the channel and click the Message Template icon in the message composer to select a template.
Step 1: Click Send Message Template or the Template Message icon To send a Message Template, click the SEND MESSAGE TEMPLATE button at the bottom of the Messages Module. This appears when the messaging window has expired.
To send a Message Template during the messaging window, click the Message Template icon in the message composer.
Step 2: Select the desired template Choose the template you would like to send to your Contact.
Step 4: Send the message Review the information and press SEND when you are ready.