360Dialog WhatsApp
Connecting a 360Dialog WhatsApp API account to chat with customers over Whatsapp.
360Dialog WhatsApp API is run as a Managed Service. You can request an account here or Contact Us for questions.
360DIalog
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360Dialog is an API provider that works directly with WhatsApp. It provides businesses with purchase phone numbers and WhatsApp Official API accounts.
This 360Dialog WhatsApp API integration lets you respond to WhatsApp messages directly from respond.io platform.
This channel has a limited 24-hour messaging window due to WhatsApp regulations. Find out more here!
Click here to learn more on the WhatsApp Business API Account Activation Process by 360dialog!

Connecting 360Dialog WhatsApp API

Step 1: Navigate to Channel Settings From Settings Module, navigate to the menu item, Channels
Step 2: Add Channel Press Add Channel and choose WhatsApp. Select 360Dialog on the second step
Step 3: Sign in to 360Dialog Hub Sign in with your user credentials and get your API key. You may refer to this guide on how to do so.
Step 4: Fill in the required information Add the WhatsApp Enabled Number and the API key from 360Dialog Hub
Step 5: Complete the setup at respond.io Press DONE to complete the setup
Once you completed the setup, any messages sent to your 360Dialog WhatsApp Number will now be received in your Space.

Channel Configuration

360Dialog WhatsApp channel can be configured with a unique: - Channel Name - Greeting Message
Step 1: Navigate to Channel Settings From Settings Module, navigate to the menu item, Channels
Step 2: Locate the 360Dialog WhatsApp channel Once you have located the 360Dialog WhatsApp channel, press Configure
Step 3: Make the necessary configuration You can configure the following:
    Channel Name - Name used internally to identify the account
    Greeting Message - This message is the first message sent to contact when they message you through 360Dialog WhatsApp.
Important: As for the other details, take extra note while updating as it might fail to receive messages from your 360Dialog WhatsApp account.
Step 4: Update the configuration Press Done to update the channel configuration

Managing WhatsApp Business API Profile

If there is a need to make a change or check your WhatsApp Business API Profile, it can be done in the respond.io platform.
Step 1: Navigate to Channel Settings From Settings Module, navigate to the menu item, Channels
Step 2: Locate the 360Dialog WhatsApp channel Once you have located the 360Dialog WhatsApp channel, press Profile
Step 3: Sync Profile If the profile hasn't been synced, press Sync Profile to obtain the latest WhatsApp Business Profile information from WhatsApp
Step 4: Make necessary changes You may edit the information as needed.
Fields
Description
Profile Photo
Image shown as the profile picture of the WhatsApp Business Account
An image size of 640x640 is recommended.
About
Text to display in your profile's About section The max length for the string is 139 characters.
Address
Address of the business. Maximum of 256 characters.
Description
Description of the business. Maximum of 256 characters.
Email
Email address (in valid email format) to contact the business. Maximum of 128 characters.
Vertical
Industry of the business. Must be one of these accepted values:
    Automotive
    Beauty, Spa and Salon
    Clothing and Apparel
    Education
    Entertainment
    Event Planning and Service
    Finance and Banking
    Food and Grocery
    Public Service
    Hotel and Lodging
    Medical and Health
    Non-profit
    Professional Services
    Shopping and Retail
    Travel and Transportation
    Restaurant
    Other
The business vertical cannot be set back to an empty value after it is created.
Website
URLs (including http:// or https://) associated with the business (e.g., website, Facebook Page, Instagram). Maximum of 2 websites with a maximum of 256 characters each.
Step 5: Save changes Review the information and press SAVE when it is ready.

Managing WhatsApp Message Templates

Before sending a Template Message to a contact at respond.io platform, please ensure you did the following : - Have an approved message templates in 360dialog - Synced the message templates to respond.io platform

Syncing Message Templates

Step 1: Navigate to Channel Settings From Settings Module, navigate to the menu item, Channels
Step 2: Locate the 360Dialog WhatsApp channel Once you have located the 360Dialog WhatsApp channel, press Templates
Step 3: Sync Templates Press Sync Templates to begin the syncing process.
Step 4: Syncing Completed When the synchronisation has completed, the message templates will be listed with their corresponding status and last synced date time will be updated. Rejection reason will be displayed underneath the rejected message template.
Status
Description
Submitted
The message template is submitted and pending for approval.
Approved
The message template is approved and can be sent to contacts.
Rejected
The message template is rejected and cannot be used.
You may use the search and filter at the top right corner of listing to find your templates easier!

Submitting Message Template

Step 1: Navigate to Channel Settings From Settings Module, navigate to the menu item, Channels
Step 2: Locate the 360Dialog WhatsApp channel Once you have located the 360Dialog WhatsApp channel, press Templates
Step 3: Submit Template Press Submit Template to submit a Message Template for approval
Step 4: Fill in the required information Fill in the information needed to create a new template
Field
Description
Name
Name can only contain lowercase alphanumeric characters and underscores ( _ )
Category
The category of which the message template belongs to.
Language
The language that the template is written in.
Step 5: Start building the message Build the message by filling in the necessary components and check out the message on the preview section.
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Building Block
Description
Header
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The Header is optional and serves as the title or header of your template. It supports the following:
    Text
    Image
    Video
    Document
Body
The Body should contain the most important text of your template. Only text is supported.
You may use markdown to format the content of this block
Footer
The Footer only supports text and can be used to provide less relevant information in your template message
Button
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The button adds interactivity to your templates. There are two main types.
    Quick Reply Button
      Used for getting quick answers from your client
      Max 3 Quick Reply Buttons per Template
      Each Quick Reply cannot have more than 20 characters
    Call to Action Button
      Used to send your client to a Website or call a Phone Number
      Max one URL and Phone Number per Template
      URL can have a parameter for personalisation
Step 6: Providing sample value This is only applicable if you have included any parameters in your message template content.
Providing sample values to the parameter in the message template will assist the review to understand the message you are trying to send to your contacts
You may use Dynamic Variables to fill in the message template parameter.
Important Links Message guidelines by WhatsApp​

Troubleshooting

Having trouble with the channel? Contact us here!
Last modified 1mo ago