The Web Chat Widget allows website visitors to contact you via live chat or through other Messaging Channels you have connected.
1. Navigate to Settings > Add Channel > Web Chat.
2. Add website(s) where the Widget will be added.
3. Select a Theme Color for the Widget via interactive color picker.
4. Select an Icon for the Widget.
5. Press Next.
6. Add the script provided into your website.
You will have to copy and paste the code just before the end of the
<body> section on the backend of your website.
Depending on what system you use to create and manage your website, we have created step by step guides to walk you through installing a Chat Widget onto your website.
If you wish, you can also simply forward the code snippet along with installation instructions to your website administrator. Select the respective checkbox and enter the email address of someone who can help you install the chat plugin.
Once you have copied the code or filled out the email address, press the blue "Done" button to close the menu.
1. Navigate to Respond.io Settings > Channel Settings.
2. Find the Web Chat channel to customize the widget.
3. Press the Customize button for the Web Chat.
The Theme Color will show as the color of your Chat Bubble as well as the Top of your Web Chat when Web Chat is open.
The Text Color will as the color of your text of your Chat Bubble.
The Title field will be displayed across the top bar of the Website Chat Widget.
The Tagline field will be displayed under the Title.
Input Bar Text
The Input Bar Text will be shown in gray in the message bar as a placeholder.
In the Web Chat Icon field, you can change what icon will be displayed in the circular chat button.
Widget Position allows the Widget Icon to be on the left or the right of the platform.
Widget Channel Links
This option allows the addition of up to six Channel Links as options for your Website Visitors to press at the top of the Web Chat. Every channel you added to this list will be shown at the top of the Web Chat Widget.
If the Web Chat Widget has never been configured before, Channels that are connected and having adequate information are listed by default by the platform as Widget Channel Links.
The Widget Channel Links can be edited by changing the Input Field of respective channel. They can also be sorted by pressing and holding the icon on the left side of the Input Field for each channel.
If needed, the channels too can removed by pressing the trash icon at the right side of the Input Field.
Press Add Channel to add more Channel Links in the Web Chat Widget.
Here is the list of Input Field required for each of the Channel Links supported.
Input Field Required
WhatsApp Phone Number
Facebook Page ID
Viber Public Account Name
SMS Phone Number
Drop your logo image here so it will show at the top of the Web Chat. The format can either be in PNG, SVG or JPG and file size is not more than 1.0 MB.
Show Greeting Message Pop Up
When this option is selected the Respond.io Widget will pop up with your Greeting Message and chat options after 5 seconds.
Using this option you can remove the Respond.io Branding from your Widget.
When using this option the widget will be completely hidden. Until a the Anchor Reference has been clicked.
Using the above anchor you can create a button on your page, to open the widget once clicked.
Enabling this option will add a pre chat form to your Web Chat. If enabled, your website visitor will not be able to chat until they fill out the form you have set up.
With this option enabled you can change items in the form by adding or removing Custom Fields to the form.
Below the option you may also change the field names so you can optimize the form for your own Language.
Scroll further down and there will be a script to be added into your website.
You can change and update the Respond.io Web Chat Widget at any time. Navigate to the Settings Module and scroll down to the Manage Channels section. Press the blue "Edit" button next to the Web Chat channel.
Once you are happy with your changes, press the blue "Next" button. Here, you can find the script if you wish to add the plugin onto more websites.
You can go ahead and press the "Done" button if you do not need to install the widget onto more websites.
Enter a suitable name for the new channel. Note that the Channel Name is private and will only be used within the Respond.io Platform to identify this channel.
You may enter an optional Greeting Message. This is the first message that will be sent to your Contact when they message you through the Web Chat. The Greeting Message will also show if you set your Web Chat to pop up after 5 seconds.
Select a Theme color of your choice for your Website Chat Widget using the interactive color picker. The Theme Color will show as the color of your Chat Bubble as well as the Top of your Web Chat when Web Chat is open.
Under the Website URL field, enter the URL of the website that you wish to install the widget on. If you do not add your website to this list, your widget will not load. You can enter multiple URLs if you plan on installing the plugin to multiple websites.
Still having trouble with the channel? Contact us here!