Website Chat Widget

Add the Respond.io Web Chat Widget to your site.

The Web Chat Widget allows website visitors to contact you via live chat or through other Messaging Channels you have connected.

Connecting Web Chat Widget

Step 1: Navigate to Channel Settings From Settings Module, navigate to the menu item, Channels

Step 2: Add Channel Press Add Channel and choose Web Chat. The Connecting Web Chat Widget dialog should open up.

Step 3: Specify Website Fill in the website(s) where the Widget will be added.

Step 4: Select a Theme Color Using the interactive color picker, select a theme color for the chat widget.

Tips: Choose a color that matches your brand color and website!

Step 5: Select a Display Icon for the Widget Choose an icon that would like to show on the website for the widget.

Widget can be further customized once connected.

Step 6: Follow through the steps at the platform Once you have specified the necessary, press NEXT to follow through.

Step 7. Install the Script You can add the generated script to your preferred website. Alternatively, you can send the installation instructions to someone else via email.

Connecting Web Chat

Installing the Chat Widget

You may require a webmaster or technical admin to assist in installing the chat widget on the website. Please seek assistance if necessary!

Depending on what system you use to create and manage your website, we have created a step by step guides to walk you through installing a Chat Widget onto your website.

For other platform or services, navigate to HTML source of the page. Paste the script before the </body> tag.

<body>
...
...
...
<!-- PASTE SCRIPT HERE -->
</body>

If you require assistance, you can choose to forward the script along with installation instructions to your website administrator. Select the respective checkbox and enter the email address of someone who can help you install the chat plugin.

The respond.io Web Chat Widget will appear on your site once the script has been successfully installed.

Customize the Chat Widget

Step 1: Navigate to Channel Settings From Settings Module, navigate to the menu item, Channels

Step 2: Locate the Web Chat channel Once you have located the Web Chat channel, press CUSTOMIZE

3. Press the Customize button for the Web Chat.

You can use the fields below to customize the Web Widget for your Language.

Widget Appearance

You may customize the following to change the appearance of the widget on the website.

Field

Description

Theme Color

The chosen color will be used as the primary color of your widget

Text Color

The chosen color will be used as the primary text color of your widget

Title

The Title will show at the top of your chat widget

Tagline

The Tagline will be displayed under the the title

Input Bar Text

This text will function as a placeholder in the typing area

Web Chat Icon

The display icon is shown on the website for user to interact with web chat

Widget Position

User can choose to specify a position whether to display the widget on the left or right of the platform

Additional features

Widget Channel Links

This option will enable contacts to contact you through their preferred channel providing the options are given. You can add up to six channels and it will be shown at the top of the Web Chat Widget.

If the Web Chat Widget has never been configured before, connected channels with adequate information will be listed by default as Widget channel Links

You may add the widget channel links and specify the necessary information for the selected channel.

Here is the list of Input Field required for each of the Channel Links supported.

Channel Links

Input Field Required

WhatsApp

WhatsApp Phone Number

Facebook Messenger

Facebook Page ID

Telegram

Telegram Botname

Twitter

Twitter ID

LINE

LINE ID

Viber

Viber Public Account Name

SMS

SMS Phone Number

Email

Email Address

Phone Call

Phone Number

Drop your logo image here so it will show at the top of the Web Chat. The format can either be in PNG, SVG or JPG and file size is not more than 1.0 MB.

Show Greeting Message Pop Up

When this option is selected, the respond.io widget will pop up with your greeting message and chat options after 5 seconds delay time.

Pop Up After 5 Seconds

Hide Respond.io Branding

Using this option you can remove the respond.io Branding from your Widget.

This option is not available on the Starter (Free) Plan.

Hide Widget Until Triggered By Anchor Reference

When using this option the widget will be completely hidden. Until a the Anchor Reference has been clicked.

#rocketbots_widget

Using the above anchor you can create a button on your page, to open the widget once clicked.

Pre-Chat Form

Enabling this option will add a pre-chat form to your Web Chat. If enabled, your website visitor will not be able to chat until they fill out the form you have set up.

Pre Chat Form

With this option enabled, you can include additional custom fields when necessary. In addition to that, you can also customize the label for the default fields on how they appear to your contacts.

Installation script

Scroll further down and there will be a script to be added into your website.

Any changes to your Web Chat Widget Customizations will be automatically reflected on your website. You do not need to reinstall the script.

Channel Configuration

Web Chat channel can be configured with a unique: - Channel Name - Greeting Message - Website Domain(s)

Step 1: Navigate to Channel Settings From Settings Module, navigate to the menu item, Channels

Step 2: Locate the Web Chat channel Once you have located the Web Chat channel, press Configure

Step 3: Make the necessary configuration You can configure the following:

  • Channel Name - Name used internally to identify the account

  • Greeting Message - This message is the first message sent to contact when they message you through Web Chat.

  • Website Domains - The website of which the widget to be installed

Important: If you do not add your website to this list, your widget will not load. You can enter multiple URLs if you plan on installing the plugin to multiple websites.

Step 4: Update the configuration Press Done to update the channel configuration

Troubleshoot

Having trouble with the channel? Contact us here!