Connecting a Viber Bot to chat with customers over Viber.

To connect Viber, a Viber Bot is required. Read our guide to create a Viber Bot.

The Viber Logo

Viber is a cross-platform instant messaging and voice over IP application operated by Japanese multinational company Rakuten. As of December 2018, it has over a billion users, with its popularity stemming mainly from Europe and Asia. This Viber Bot integration lets you respond to messages directly from our platform.

Connecting Viber

Step 1: Navigate to Channel Settings From Settings Module, navigate to the menu item, Channels

Step 2: Add Channel Press Add Channel and choose Viber. The Connect your Channel dialog should open up.

Step 3: Sign in to Viber Admin Panel Using your sign-in credential, sign in to Viber Admin Panel.

Step 4: Select a Bot to connect After you have signed in, select a Bot you wish to connect to If you don't have a Bot, create a Bot account.

Step 5: Locate the Token At the Bot Info page, locate the Token and add it to the corresponding field at platform

Step 6: Complete the setup at Press DONE to complete the setup

Once you completed the setup, any messages sent to your WeChat Official Account will now be received in your Space.

Channel Configuration

Viber channel can be configured with a unique: - Channel Name - Greeting Message - Get Started button text

Step 1: Navigate to Channel Settings From Settings Module, navigate to the menu item, Channels

Step 2: Locate the Viber channel Once you have located the WeChat channel, press Viber

Step 3: Make the necessary configuration You can configure the following:

  • Channel Name - Name used internally to identify the account

  • Greeting Message - This message is the first message sent to contact when they message you through WeChat.

  • Get Started button text - This button text will show when the contact subscribes to your bot.

Important: As for the other details, take extra note while updating as it might fail to receive messages from your Viber account.

Step 4: Update the configuration Press Done to update the channel configuration


Having trouble with the channel? Contact us here!