Telegram

Connecting a Telegram Bot to chat with customers over Telegram.

To connect Telegram, a Telegram Bot is required. We have a guide to creating one here.

The Telegram Logo

Telegram is a cloud-based instant messaging and voice over IP service developed by Telegram Messenger LLP. This Telegram Bot integration lets you respond to messages directly from our platform.

Connecting Telegram

1. Navigate to Settings > Add Channel > Telegram.

Connecting Telegram

2. Message the BotFather on Telegram.

3. Send the command /mybots and select the bot to connect.

4. Select API Token.

5. Find the API Token and it in the field provided.

6. Press Done.

Any messages sent to your Telegram Bot will now be received in your Space on the Respond.io Platform.

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Channel Configuration

Every Telegram channel connected can be configured with a unique:

  • Channel Name

  • Greeting Message

1. Navigate to Settings > Channel Settings.

2. Find the Telegram channel to configure.

Channel Settings

3. Press the blue Configure button.

Configure Telegram

4. Configure the channel.

5. Press Done.

Your Channel Name and/or Greeting Message has been edited.

Troubleshooting

Bot Token

If you have lost your Telegram Bot token for some reason or if your existing token has been compromised, you can use the token command to generate a new one.

/token

Still having trouble with the channel? Contact us here!