Telegram

Connecting a Telegram Bot to chat with customers over Telegram.

To connect Telegram, a Telegram Bot is required. Read our guide to create a Telegram Bot.

The Telegram Logo

Telegram is a cloud-based instant messaging and voice over IP service developed by Telegram Messenger LLP. This Telegram Bot integration lets you respond to messages directly from our platform.

Connecting Telegram

Step 1: Navigate to Channel Settings From Settings Module, navigate to the menu item, Channels

Step 2: Add Channel Press Add Channel and choose Telegram. The Connecting Telegram dialog should open up.

Step 3: Message BotFather On your telegram app, message the BotFather

Step 4: Connecting to a bot Send the command /mybots and select the bot to connect.

Step 5: Get API Token Select API Token from the menu options and add the API token to the corresponding field at respond.io platform

Step 6: Complete the setup at respond.io Press DONE to complete the setup

Once you completed the setup, any messages sent to your Telegram account will now be received in your Space.

Channel Configuration

Telegram channel can be configured with a unique: - Channel Name - Greeting Message

Step 1: Navigate to Channel Settings From Settings Module, navigate to the menu item, Channels

Step 2: Locate the Telegram channel Once you have located the Telegram channel, press Configure

Step 3: Make the necessary configuration You can configure the following:

  • Channel Name - Name used internally to identify the account

  • Greeting Message - This message is the first message sent to contact when they message you through Telegram.

Important: As for the other details, take extra note while updating as it might fail to receive messages from your Telegram account.

Step 4: Update the configuration Press Done to update the channel configuration

Troubleshooting

Bot Token

If you have lost your Telegram Bot token for some reason or if your existing token has been compromised, you can use the token command to generate a new one.

/token

Having trouble with the channel? Contact us here!