Telegram
Connecting a Telegram Bot to chat with customers over Telegram.
To connect Telegram, a Telegram Bot is required. Read our guide to create a Telegram Bot.
The Telegram Logo
Telegram is a cloud-based instant messaging and voice over IP service developed by Telegram Messenger LLP. This Telegram Bot integration lets you respond to messages directly from our platform.

Connecting Telegram

Step 1: Navigate to Channel Settings From Settings Module, navigate to the menu item, Channels
Step 2: Add Channel Press Add Channel and choose Telegram. The Connecting Telegram dialog should open up.
Step 3: Message BotFather On your telegram app, message the BotFather​
Step 4: Connecting to a bot Send the command /mybots and select the bot to connect.
Step 5: Get API Token Select API Token from the menu options and add the API token to the corresponding field at respond.io platform
Step 6: Complete the setup at respond.io Press DONE to complete the setup
Once you completed the setup, any messages sent to your Telegram account will now be received in your Space.

Channel Configuration

Telegram channel can be configured with a unique: - Channel Name - Greeting Message
Step 1: Navigate to Channel Settings From Settings Module, navigate to the menu item, Channels
Step 2: Locate the Telegram channel Once you have located the Telegram channel, press Configure
Step 3: Make the necessary configuration You can configure the following:
  • Channel Name - Name used internally to identify the account
  • Greeting Message - This message is the first message sent to contact when they message you through Telegram.
Important: As for the other details, take extra note while updating as it might fail to receive messages from your Telegram account.
Greeting Message is being replaced by Workflows and will be deprecated in January 2022
Step 4: Update the configuration Press Done to update the channel configuration

Frequently Asked Questions

Can I connect to a personal Telegram account?

To connect a Telegram channel a Telegram Bot is required. You can create a Telegram Bot here.

Can I start a conversation with a Telegram Contact?

Telegram bot rules say contacts must message you first before you can message them back. You can share your QR code or t.me link with your Audience.

Can I receive files via Telegram channel?

Yes, but the maximum file size for a Telegram bot to download is 20 MB. If the Contact sent a video bigger than 20 MB, the file cannot be downloaded by the bot.

Do you support Telegram Groups?

Telegram Groups are not supported yet, you can upvote our feature request here.

Troubleshooting

Bot Token

If you have lost your Telegram Bot token for some reason or if your existing token has been compromised, you can use the token command to generate a new one.
1
/token
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Last modified 12d ago