LINE

Connecting a LINE Official Account to chat with customers over LINE.

To connect LINE, a LINE Official Account is required. Read our guide to create a LINE Official Account

The LINE Logo

LINE is a popular messaging app in Asia, with over 800 million users. This LINE Official Account integration lets you respond to messages directly from our platform.

Limitation: LINE desktop app doesn't support Quick Replies

Connecting a LINE Official Account

If you do not have a LINE Official account, proceed with Creating the LINE Official Account. If you have a LINE Official account, proceed with Configuring the LINE Official Account.

Creating the LINE Official Account

Step 1: Sign up for a LINE Official account Navigate to this page and sign up

Step 2: Create LINE official account Press Create LINE official account and fill up the required information

Configuring the LINE Official Account

Once you have your LINE Official Account ready, you may start configuring LINE Official Account

Step 1: Sign in Using your LINE account credentials, sign in to the LINE Official Accounts Platform

Step 2: Enable Messaging API Navigate to Settings and select Messaging API from the side navigation menu. Press Enable Messaging API.

Step 3: Link or Register a Developer Account Use your LINE account to link or register a Developer account.

Step 4: Choose a Provider Enter a Provider name or Select an existing Provider

Step 5: Fill in the necessary information Enter the link to your business's Privacy Policy and Terms of Use. However, this step is optional and you may skip it if you do have the information to provide.

Step 6: Save changes Press OK to save changes

You will need the Channel info to connect your LINE Official account to

Step 7: Enable Webhook Navigate to Response Settings. Enable Webhooks in Detailed setting section.

Once you have configured your LINE Official account, you are ready to connect your LINE Official account with respond.io platform.

Connecting the LINE Official Account

Please make sure you have created and configured a LINE Official account before proceeding to this step.

In order to connect to a LINE Official account, you will require the following:-

  • LINE Channel ID

  • LINE Channel Secret

  • LINE Channel Access

  • Webhook URL provided by respond.io platform

Step 1: Navigate to Channel Settings From Settings Module, navigate to the menu item, Channels

Step 2: Add Channel Press Add Channel and choose LINE. The Connecting Telegram dialog should open up.

Step 3: Sign in to LINE Offical Accounts Platform Using your LINE account credentials, sign in to the LINE Official Accounts Platform

Step 4: Navigate to Messaging API Navigate to Settings and select Messaging API from the side navigation menu.

Step 5: Add Channel ID and channel Secret From the LINE Official Account Platform, add the Channel ID and Channel Secret to the corresponding fields at respond.io platform

Step 6: Follow through the instructions After you have filled in both values, follow through the instructions by pressing NEXT.

Step 7: Set Webhook URL You will be provided with a Webhook URL at respond.io platform. Add the value to LINE Official Accounts Platform and save it.

Step 8: Complete the setup at respond.io Press DONE to complete the setup

Once you completed the setup, any messages sent to your LINE Official Account will now be received in your Space.

Channel Configuration

LINE channel can be configured with a unique: - Channel Name - Greeting Message

Step 1: Navigate to Channel Settings From Settings Module, navigate to the menu item, Channels

Step 2: Locate the LINE channel Once you have located the LINE channel, press Configure

Step 3: Make the necessary configuration You can configure the following:

  • Channel Name - Name used internally to identify the account

  • Greeting Message - This message is the first message sent to contact when they message you through LINE.

Important: As for the other details, take extra note while updating as it might fail to receive messages from your LINE Official Account.

Step 4: Update the configuration Press Done to update the channel configuration

Troubleshooting

Having trouble with the channel? Contact us here!