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Connecting a LINE Official Account to chat with customers over LINE.
To connect LINE, a LINE Official Account is required. Read our guide to create a LINE Official Account
The LINE Logo
LINE is a popular messaging app in Asia, with over 800 million users. This LINE Official Account integration lets you respond to messages directly from our platform.
Limitation: LINE desktop app doesn't support Quick Replies

Connecting a LINE Official Account

If you do not have a LINE Official account, proceed with Creating the LINE Official Account. If you have a LINE Official account, proceed with Configuring the LINE Official Account.

Creating the LINE Official Account

Step 1: Sign up for a LINE Official account Navigate to this page and sign up
Step 2: Create LINE official account Press Create LINE official account and fill up the required information

Configuring the LINE Official Account

Once you have your LINE Official Account ready, you may start configuring LINE Official Account
Step 1: Sign in Using your LINE account credentials, sign in to the LINE Official Accounts Platform​
Step 2: Enable Messaging API Navigate to Settings and select Messaging API from the side navigation menu. Press Enable Messaging API.
Step 3: Link or Register a Developer Account Use your LINE account to link or register a Developer account.
Step 4: Choose a Provider Enter a Provider name or Select an existing Provider
Step 5: Fill in the necessary information Enter the link to your business's Privacy Policy and Terms of Use. However, this step is optional and you may skip it if you don't have the information to provide.
Step 6: Save changes Press OK to save changes
You will need the Channel info to connect your LINE Official account to respond.io platform.
Step 7: Enable Webhook Navigate to Response Settings. Enable Webhooks in Detailed setting section.
Once you have configured your LINE Official account, you are ready to connect your LINE Official account with respond.io platform.

Connecting the LINE Official Account

Please make sure you have created and configured a LINE Official account before proceeding to this step.
In order to connect to a LINE Official account, you will require the following:-
  • LINE Channel ID
  • LINE Channel Secret
  • LINE Channel Access
  • Webhook URL provided by respond.io platform
Step 1: Navigate to Channel Settings From Settings Module, navigate to the menu item, Channels
Step 2: Add Channel Press Add Channel and choose LINE. The Connecting Telegram dialog should open up.
Step 3: Sign in to LINE Offical Accounts Platform Using your LINE account credentials, sign in to the LINE Official Accounts Platform​
Step 4: Navigate to Messaging API Navigate to Settings and select Messaging API from the side navigation menu.
Step 5: Add Channel ID and channel Secret From the LINE Official Account Platform, add the Channel ID and Channel Secret to the corresponding fields at respond.io platform
Step 6: Follow through the instructions After you have filled in both values, follow through the instructions by pressing NEXT.
Step 7: Set Webhook URL You will be provided with a Webhook URL at respond.io platform. Add the value to LINE Official Accounts Platform and save it.
Step 8: Complete the setup at respond.io Press DONE to complete the setup
Once you completed the setup, any messages sent to your LINE Official Account will now be received in your Workspace.

Channel Configuration

LINE channel can be configured with a unique channel name
Step 1: Navigate to Channel Settings From Settings Module, navigate to the menu item, Channels
Step 2: Locate the LINE channel Once you have located the LINE channel, press Configure
Step 3: Make the necessary configuration You can configure the following:
  • Channel name - Name used internally to identify the account
Important: As for the other details, take extra note while updating as it might fail to receive messages from your LINE Official Account.
Step 4: Update the configuration Press Done to update the channel configuration

Frequently Asked Questions

Can I connect to a personal LINE account?

To connect a LINE channel a LINE Official Account is required. You can create a LINE Official Account here.

How much does a Line Official account cost?

LINE Official Accounts are free to create. However, the Free plan has a messaging limit of 500 or 1000 messages depending on the region. LINE provides two additional paid plans, Light and Standard. You can learn more about the plans here.

Can I customize the Line ID?

You can purchase a Premium ID for $12.00 (Yearly).

Can I start a conversation with a LINE Contact?

LINE rules say contacts must message you first before you can message them back. You can share your QR code or line.me link with your Audience.

Do you support LINE stickers?

Not yet, you can upvote our feature request here.

Do you support LINE flex message?

A flex message can be sent out with DialogFlow custom payload response, however, the message will not be shown on the platform, you can upvote our feature request here.

Troubleshooting

Having trouble with the channel? Contact us here!