Facebook Private Replies is a system that allows a private message to be sent automatically from your Facebook page to any Facebook user that comments on one of your Facebook Page Posts.
If the Facebook user replies to this automated message, the reply will be shown in the Platform and if this is the first time the Facebook user has messaged you they will become a Contact.
Step 1: Navigate to Channel Settings From Settings Module, navigate to the menu item, Channels
Step 2: Locate the Facebook Messenger channel Once you have located the Facebook Messenger channel, press Comments
Step 3: Configure the necessary settings
Select your preferred mode from the following:-
Track Comments under ANY post
Track Comments under a SPECIFIC post
Step 4: Select the Post(s) If you choose to track comments under a specific post, you will need to specify the posts to be tracked.
Step 5: Add an autoreply message Specify an auto reply message to send to contacts who interacted with the posit
Step 6: Save the configurations Press SAVE to save the configurations