Supported Channels

respond.io supports the following channels and the platform will continue to support more channels in the future.

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Channels Summary

The table below summarizes on the connection difficulty level, the time needed, applicable cost and requirements for each channel.

Channel Capabilities

The table below will give you a quick comparison between channels.

* Channel does not support rich UI quick replies, uses numeric system instead.

^ Not all channel partners allow broadcasts.

ª Some channels have a messaging window, replies can only be sent within the messaging window.

˘ Some channels have channel-specific features, you can find out more on the channel page.

º Some channels have additional fees put in place by the channel provider.

Message Status Availability

For some channels, we are able to find out the message status whether has it been sent, delivered, read or failed. Refer to the following table on which channel offers message status availability:

Messaging Window

Some messaging channels have a limited messaging window for the contact to receive a response. The messaging window refreshes every time a message is received from a contact. Refer to the following channel and their respective messaging window:

Messages can still be sent outside the messaging window but it will not be delivered. There will be a red exclamation mark indicating the message is not delivered along with an error message.

For Facebook Messenger and WhatsApp, they have a feature that allows users to send a message to the contacts beyond the messaging window.

Broadcast

In respond.io, you may broadcast content to your contacts if the channel is supported. However, there may be a few limitations that need to be considered when broadcasting with a supported channel.

WhatsApp API Channels

If you wish to broadcast to contacts from WhatsApp API Channels (Twilio, MessageBird, Vonage, 360dialog), you will need to specify a WhatsApp Message Template as the broadcast content.

Before broadcasting to these contacts, please make sure your WhatsApp Message Template is submitted and approved by WhatsApp.

Facebook Messenger

As for Facebook Messenger, you can specify the content in the broadcast dialog but a Facebook Tag is needed to send the broadcast content.

Rate Limits

A rate limit is the number of API calls an app or user can make within a given time period defined by the channel. For example, a rate limit of 30 requests per second means that in one second, any request that comes after the 30th request will be throttled and fail.