🚀
Getting Started
📋
Workspace Modules
WORKSPACE SETTINGS
🏢
Organization Settings
📞
Contacts and Messages
🌐
Messaging Channels
🤖
Integrations
👨💻 DEVELOPER API
🤝
Partnership Programs
🎉
RELEASES
📖
Glossary of Terms
In order to help users better understand the platform, here are the definition of the terms that are commonly used in the platform.
Assignee
A User to whom the Contact was assigned to.
Assignment
An action where a Contact can be assigned to any Users in the Workspace.
Broadcast
A feature to transmit specified content to a group of contacts through a specified channel
Channel
The messaging medium connected to the platform to receive and send messages from contacts. For example, Facebook Messenger can be connected to respond.io as one of the messaging channels to engage with your contacts.
Closing Note
Closing notes are conversation summaries that are provided by users when closing a conversation. The closing notes can be used for reporting and analytical purposes
Contact
Contacts are people who have interacted with the messaging channels connected to the platform. Their contact profile is created when they send their first message through any connected messaging channels.
Conversation
The interaction between a contact and the messaging channel are referred as a conversation. One contact can have many conversations with a workspace and each conversation will have its own metrics and context.
Custom Field
An attribute type that collects facts about the contacts that is in your business's context. An example of a custom field can be the plan the contact is subscribed to.
Custom Inbox
A collection of contacts based on a set of criteria. Custom Inbox can be used in the Contacts and Messaging module to filter contacts of a certain context.
Integration
An active connection that can be configured with a third-party product that helps you to achieve more with respond.io. One of the common use cases is using DialogFlow as a bot to respond to messages.
Messages
A written communication sent from your contact to any of the messaging channels. A contact may send multiple messages at one time and it can be in various form.
Organization
A collection of users that belongs to a group or company to share a subscription. In an organization, a user's role can be an admin, billing admin or member. However, a user can belong to multiple organizations when necessary.
Snippet
A message template that is used for standardized replies and responses to your contacts. Snippets can be shared with other users across the space.
Tag
A manual attribute to group the contacts on the platform. Tags can be added to contacts via automation or manual tagging. In addition to that, it can be used to filter contacts and create contact views.
Team
A group of users that shares a common goal in the workforce.
User
A person that is given access to the space on the platform
Workflows
Workflows is a visual Workflow builder used to automate processes. Workflows are flexible enough to incorporate elements like Contact data to build automation such as automated messaging, auto-assignment and more.
Workspace
A Workspace is an independent sub-account within the Organization. Each Workspace has its own database, users, channels and settings, among others.
Last modified 2mo ago