The messaging medium connected to the platform to receive and send messages from contacts. For example, Facebook Messenger can be connected to respond.io as one of the messaging channels to engage with your contacts.
Contacts are people who have interacted with the messaging channels connected to the platform. Their contact profile is created when they send their first message through any connected messaging channels.
The interaction between a contact and the messaging channel are referred as a conversation. One contact can have many conversations with a workspace and each conversation will have its own metrics and context.
An attribute type that collects facts about the contacts that is in your business's context. An example of a custom field can be the plan the contact is subscribed to.
A collection of users that belongs to a group or company to share a subscription. In an organization, a user's role can be an admin, billing admin or member. However, a user can belong to multiple organizations when necessary.
A manual attribute to group the contacts on the platform. Tags can be added to contacts via automation or manual tagging. In addition to that, it can be used to filter contacts and create contact views.
A group of users that shares a common goal in the workforce.
Workflows is a visual Workflow builder used to automate processes. Workflows are flexible enough to incorporate elements like Contact data to build automation such as automated messaging, auto-assignment and more.