The General Settings is the first section under the Settings Module.
This setting can be accessed from the Settings navigation menu under the Workspace Settings sub-menu item, General.
From this setting, you can:
The Workspace Name field shows the name of your Workspace. Note that it will only be used internally within the respond.io platform. You can edit the Workspace name when necessary.
This timeout setting is to configure the time period of users inactivity (idle) on the platform before their status automatically changed to Offline.
The timeout period can be set between 1 minute to 60 minutes.
This timezone setting will be applicable to the Workspace you are configuring. It will be used to query a Workspace's data based on the specified timezone such as Reports, Dashboard and View Filters.
This setting is only available in Workspaces created before August 17, 2022. Previously, closing a conversation would automatically unassign the User from the Contact.
Switch this toggle off to migrate Workspaces to the new default behavior so Contacts remain assigned to the User after the conversation is closed.
As this toggle will be removed in due time, we recommend moving to the new behavior as soon as possible by switching this toggle off.