Channels

Under the Channel Settings section, you can see a list of existing Channels that you have connected to your Workspace. From here, you can edit and manage these Channels or add new ones.

Getting Here
This setting is accessible by Owners and Managers only!
This setting can be accessed from the Settings navigation menu under the Workspace Settings sub-menu item, Channels.
In this setting, you can:
​Add a new Channel​
​Manage existing Channels​
​Delete a Channel​
​Generating a scan code​
Channel Overview 
The Channels that are connected to this Workspace will be listed in alphabetical order. Each listed Channel has its own set of menu options. 
Tips: Use the 🔍
 at the top to quickly find the Channel that you are looking for.
Adding New Channels
Only Owners can connect Channels to the Workspace!
To add a new Channel to your existing Workspace, press the blue ADD CHANNEL button on the top of this section. For more information on adding new Channels, take a look at the Messaging Channels page.
Connect your Channel
Managing Channels
Each Channel provides a different set of functions and the functions are as follows:
Configure Channel
Press the blue CONFIGURE button to make changes to any of your existing channels.
You will be able to make changes to the Channel Name, which is how the Channel is referred to internally on the platform. You will also be able to change the Greeting Message, which is an optional message that is shown to new Contacts that first message you.
Additional options will also be available depending on the Channel-specific options. 
Deleting Channel
To delete an existing Channel, press the DELETE button and follow the instructions on the screen. Doing so will completely remove the Channel from your Workspace. Contacts will not be deleted but they can no longer be contacted via the deleted Channel
Be careful when deleting a Channel from your Workspace. When a Channel is deleted, all its configurations will be deleted. Deletion cannot be undone.
Generating Scannable Code
If your Channel supports scannable codes, URLs and QR codes, the scannable code can be generated by pressing the SCAN CODE button. Pressing this button will open the Code Generator menu.
Code Generator
Different Channels provide different input fields that are either compulsory or optional to generate the code. 

Here is the list of the fields that are provided for each Channel.
Channel
Field
Facebook Messenger
Reference (optional)
WhatsApp
Phone Number
Pre-Filled Text (optional)
LINE
LINE ID
Pre-Filled Text (optional)
Telegram
NA
Twitter
Pre-Filled Text (optional)
Viber
Pre-Filled Text (optional)
WeChat
Reference
Web Chat
Domain
Reference (optional)
Skype
NA
SMS
Phone Number
Pre-Filled Text (optional)
The Reference appears in Messages of selected Contacts as an in-line event, while Pre-Filled Text is an input suggestion when a Contact starts a conversation. 
Once you are ready, press the blue DOWNLOAD button and select your desired pixel dimensions to download your scannable code.
For more information on how to utilize this feature, read our blog article on using scannable codes here.
Due to recent changes implemented by Facebook for Pages and users in the European Union, the event reference will not be passed to our platform reliably by Facebook. Therefore, automation that requires an event reference as a trigger will not work as expected.
Creating a Chat Menu
If your Channel supports the Chat Menu feature, you can create your own chat menu by pressing the CHAT MENU button. Pressing this button will open the Chat Menu Creator.
Chat Menu
Under the Chat Menu Creator, you can press the blue ADD BUTTON to start adding buttons to build your own chat menu.
For more information on chat menus, you can find more information here.
Acquiring Contacts from Post Comments
On Facebook Messenger, you can set up comment tracking for your Facebook Page or Ad campaign to convert Facebook users to messaging contacts.
Acquiring Contacts from FB Comments
For more information on acquiring Contacts from Facebook comments, you can visit the documentation page here.
API Token
API tokens are used to authenticate requests to respond.io's API. 

Each API token is specific to one Channel and can be used to programmatically create and update Contacts, Custom Fields, Tags and more.
To retrieve your channel API token, click the API button of the Channel.
Generate API Token
Press the blue GENERATE API TOKEN to generate an API token.
Refresh API Token
If there is a need to change the API Token, it can be refreshed here and the platform will then generate a different API token.
Troubleshooting
If you are having issues with Channels on the platform e.g., no incoming messages even though Channel is connected, click the TROUBLESHOOT button of the channel and follow the instructions provided.
Facebook Messenger Troubleshooting.
Issues with Channels like Facebook and WeChat can be resolved quickly by just pressing REFRESH PERMISSION in the Channel Troubleshooting.
Find out more information in messaging channels with the link below: 
🌐
Messaging Channels

WORKSPACE SETTINGS - Previous

Teams

Chat Menus

Last modified 2mo ago

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Outline

Getting Here

Channel Overview

Adding New Channels

Managing Channels

Configure Channel

Deleting Channel

Generating Scannable Code

Creating a Chat Menu

Acquiring Contacts from Post Comments

API Token

Troubleshooting