Links

Reseting your Password

When you forget your login details.
In the event that you forget your password, you can reset your password from two locations :

Login Window

If you forgot your password during login, you can reset your password in the login window.
Step 1: Press Forgot Password From the login window, press Forgot Password located at the bottom left.
Step 2: Enter your email address On the password reset screen, enter your email address and press the blue GET VERIFICATION CODE button. If the email provided is a valid account, you will receive an email with the verification code.
Step 3: Check your inbox Check your email inbox for the verification code. If you couldn't find the email in your inbox, be sure to check the spam or junk folder. Or, press Resend code to receive a new verification code.
If you still have not received the email within 10 minutes, do not hesitate to contact us.
Step 4: Enter verification code Enter the verification code on the password reset screen.
Step 5: Reset your password You will have to choose a new password in order to regain access to your account. Note that passwords need to fulfill the password security requirements.
Remember to keep your account password safe and secure. Do not share it with anyone. respond.io will never ask for your password.

Personal Settings

If you would like to change your account password while you are already logged in, you can do so from the user profile page.
Step 1: Navigate to the Personal Settings From the navigation menu, press on Settings.
Step 2: Press on CHANGE PASSWORD button Press on the CHANGE PASSWORD button on Profile page.
You won’t be able to change your password if you are logged in with Google. Re-login again to change the password.
Step 3: Change your password Type in the existing password and the new password that you would like to change into.
Step 4: Confirm your password To verify your password, you will need to retype your password.
Step 5: Save your changes Press the CHANGE PASSWORD button to save the changes you made to the password. Note that passwords need to fulfill the password security requirements.
Remember to keep your account password safe and secure. Do not share it with anyone. respond.io will never ask for your password.

Password Security Requirements

  • Contains at least 8 characters
  • Contains at least 1 number
  • Contains at least 1 special character (^$*.[]{}()?-”[email protected]#%^&?/\,><’:;|_~`+=)
  • Contains at least 1 uppercase letter
  • Contains at least 1 lowercase letter