Custom Domain Name
Setting up your Custom Domain
By setting up your custom domain, you will be able to set up your white-labeled platform on your own website (e.g. app.yoursite.com) instead of app.respond.io.
In order to achieve this, you will have to enter your domain in the White-label Module and add a CNAME record to your DNS settings that point your custom domain to
Step 1: Navigate to the White-label Module Find the Domain Settings section
Step 2: Specify the custom domain Under the Custom Domain Name section, enter the domain that you would like to use (e.g.
To set up your domain, you will need to add a CNAME record to your DNS settings that point to respond.io
Step 2: Add a CNAME record
Once you have logged into your domain host's website, you will need to add a new CNAME record.
Go to your domain’s DNS records. Here, you want to add a record to your DNS settings, selecting CNAME as the record type.
When adding a new CNAME record, you will need to include three fields:
After filling in the fields, save your new CNAME record to be updated onto your domain host.
If for some reason your custom domain name still does not work after following the above instructions, you may want to try creating a new record that points to
If you receive a 404 error message when trying to access your custom domain, even after your DNS record has been updated, it’s because the custom domain hasn't been configured on respond.io platform.