Official respond.io Reseller Partners are companies who set up and resell the respond.io Platform on their own domain, with their own branding, support and billing.

Reseller Partners have access to white-label features on the respond.io Platform, allowing them to rebrand the platform and host it on their own domain. respond.io becomes the supplier behind the scenes, but from the perspective of the Reseller's customers, the Reseller Partner is their company.

As such, a Reseller Partner is able to provide the Platform and their service together, setting their own prices and pocketing the difference.

Becoming a Reseller

To become an official Reseller Partner, visit the Reseller Program page on respond.io. Here, you can take look at the Reseller Program features in more detail.

Once you are ready, press the orange "Become a Reseller" button. This will take you to a short application form for you to apply for the respond.io Reseller Program.

Once you have filled your information into the form, press the blue "Submit" button. After submitting the form, you will have to give the respond.io team up to 72 hours to review your application.

Setting Up Your Account

Once you have obtained your Account, you will have access to the White-label module on the respond.io Platform.

Step 1: Navigate to Organization Settings You can access your organization settings from the user profile menu.

Step 2: Access the White-label module From the left navigation menu, press on the White-label to access the white-label module

Step 3: Rebrand the platform The White-label module allows you to rebrand and customize the appearance of the platform to match your own brand. You can refer to the following to learn more on how to customize the platform's appearance.

Step 4: Setup a custom domain As part of the customization, you can also set up a custom domain for your users to access. Rather than accessing the platform via respond.io, you can use your own domain to show the platform. Refer to the following on how to set up a custom domain :-

Step 5: Invite teammates Once you have done the above, you can invite teammates to co-manage this organization with you. We have different organization access levels to suit your organization needs.

You can learn more about the different organization access levels provided in respond.io :-

Step 6: Create Spaces and Invite Users You can create multiple spaces and invite users to the spaces.

Learn more on how to manage spaces and users :-

Best Practices

1. Provide Manager or Agent access to your customers and their users

If you have a client or a customer, invite the person in charge of the space as a Manager or Agent instead of Owner. This way, you can restrict them from deleting any important configuration within the platform.

2. Ensure that you only provide Organization Member access to your customer and their users

Organization members does not have access to the organization settings and therefore they cannot make changes to this module at all.

3. Engage a user admin to manage the user accounts of the organizations

We provide an organization role, User Admin to manage the users and their access levels within the organizations. This role will enable a user to add, delete or edit a user, their access to spaces and access levels within the organization.

4. Wait until all is sorted out before inviting your customer and their users to the platform

To prevent your customers and their users from receiving marketing emails from respond.io, we will need to manually remove your organization from the marketing subscription list. It will require 7 working days to process the unsubscription. If you would like to escalate this process, please contact our support team on this.