Contacts
This tab consists of all the metrics and information related to contacts.

Tab Filters

In this tab, there are 3 types of filters for users to apply based on their reporting needs.
Filters
Description
Date
This date range picker will allow user to select a range of dates to be applied to the reports components.
Sources
This sources will allow user to select one of multiple addition sources to be applied to the reports components. Sources : Incoming Message, Developer API, Contact Import, User, Echo Message
Users
This user filter will allow user to select one or multiple users to be applied to the reports components.

Report Components

Contacts

Metric #1: Contacts Added

The number of contacts added within the selected time period based on the time the contact was added.

Metric #2: Contacts Deleted

The number of contacts deleted within the selected time period based on the time the contact was deleted.

Chart: Contacts Added vs Deleted

This multiple chart shows the number of contact added and deleted within the selected time period based on their respective dates.

Contacts Added by Source

This stacked bar chart shows the number of contacts added broken down by source of how was the contacts added at the time the contacts was added.
There can be five different ways to add a contact :-
Source
Description
User
The contact was added by a user via the Add Contact dialog in Contacts Module
Contact Import
The contact was added via Contact Import in Contacts Module
Developer API
The contact was added via Contact API
Incoming Message
The contact was added when he/she sends an incoming message to the platform
Echo Message
The contact was added when his/her conversation was imported from the supported messaging channel (Facebook)

Contact Added/Deleted Log

The table lists the contact addition and deletion activity within in the Space.
Table Headers
Description
Activity Time
The datetime of when the activity was performed
Contact ID
The ID of the contact of whom the activity was performed on
Contact Name
The name of the contact of whom the activity was performed on
Activity
The activity that was performed on the associated contact
Source
The source of how the activity was performed
User
The user who performed the activity (if applicable)
Last modified 4mo ago