This setting is accessible by Organization Admin and Billing Admin only!
This setting can be accessed from the Organization Settings navigation menu under the menu item, Billing.
The billing module allows you to manage your subscription plan on respond.io platform. If you wish to make changes to your current subscription plan, you can do it here. You can also look through your billing history.
Pricing
If you have yet to subscribe to a plan, you will be shown the plan page when you view the billing module.
Plans & Limits
Limits & Features
FREE
PRO
BUSINESS
ENTERPRISE
Contacts
100
1000
5000
to
30000
40,000
Messages
∞
∞
∞
∞
Broadcasts
∞
∞
∞
∞
Spaces
1
1
3
∞
Team Members
5
10
25
∞
Core Features
✔
✔
✔
✔
Reports
-
-
✔
✔
Data Export
-
-
-
✔
Space Management
-
-
Basic
Advanced
Subscribing to a plan
If you would like to subscribe to a plan, you can do it on your own.
Step 1: Navigate to the plan page
You can navigate to the plan page from the following options:
1.
Billing module at Organization Settings
2.
UPGRADE PLAN button at the top bar
3.
CONTACT COUNT at the bottom left of the screen
When you pressed on any of the options, you will be redirected to the plan page.
Step 2: Select any of the plans
This page summarizes the advantages of each plan. Apart from the starter Free Plan, we currently have 3 additional plans on offer:
Pro: Additional contacts and unlimited broadcasts per month.
Business: Even more contacts than the Pro Plan with an increased limit of Spaces owned and Team Members
Enterprise: A more extensive plan with unlimited Spaces Owned, Team Members, Premium Features and Premium Support.
If you require more clarification or any assistance, please do not hesitate to contact us.
Step 3: Make Payment
Once you have selected a plan, you will be redirected to the billing module to make payment for the selected subscription.
If you have a promo code, be sure to enter it so that you enjoy the discount provided by the promotion.
Your payment details will be processed securely by our payment processor,
When the payment is successful, your plan will be refreshed and you should be able to check your billing history.
If there is an error making your payment or refreshing your plan, please take note of the error and contact us.
Note: A screenshot or screen recording will be helpful.
Viewing your subscribed plan
To view your subscribed plan, navigate to the Billing page and you can view the current subscribed plan in the highlighted section described in the image below.
Upgrading or Downgrading a subscription plan
If you would like to upgrade or downgrade a plan, press on CHANGE to select a new plan.
Upgrading a plan
When you upgrade your existing plan to a bigger plan, your existing plan's subscription fees will be prorated and the balance will be deducted from the subsequent subscription fees. The billing cycle will restart on the day you upgraded your plan.
Downgrading a plan
When you downgrade your existing plan to a smaller plan, your existing plan will last until the end of the billing cycle. The new plan will start on the following billing cycle.
Updating Payment Method
If there is a need to update the payment method, you can change it in the highlighted section as described in the image below.
Press CHANGE to make changes to your payment method.
Key in your credit card details. Review the details and press SUBSCRIBE.
Your payment details will be processed securely by our payment processor,
If there is an error making your payment or refreshing your plan, please take note of the error and contact us.
Note: A screenshot or screen recording will be helpful.
At the end of every billing cycle, the platform will charge the subscription fee from the payment method. When the subscription is successfully charged, it will be shown in the billing history.
Under billing history, you can look through a summarized list of all the payments done in the past. Each line represents a single transaction.
If you need to download the full invoice, you can do so by pressing on the actions dropdown,
and select Download.
If you require any changes to your billing information, please do so at the Organization Billing Information.
Cancelling a Subscription
We apologize if the platform didn't work as what you expected. Before cancelling your subscription, reach out to us and let us know how can we help to improve your experience.
To cancel a subscription, you can do so by pressing the UNSUBSCRIBE button in the highlighted box as described in the image below.
You'll be expected to select a cancellation reason in order to unsubscribe from the plan.