Chat Menus

Create persistent menus.

A chat menu can be set on some channels, such as Messenger and WeChat, to help people discover and more easily access your functionality throughout the conversation.

The Chat Menu on Facebook Messenger

The persistent Chat Menu is always available to the contact. This menu facilitates your audience to discover more content, visit websites, etc. It will automatically appear in a thread if the person has been away for a certain period of time and returns.

Creating a Chat Menu

To create a chat menu for channels that support them, navigate to the Settings Module on the Platform using the side navigation bar. Under the Settings Module, scroll down to the Channel Settings section.

Channel Settings

If your channel supports the Chat Menu feature, it will have a "MENU" button for customizing your chat menu. Look for the icon that resembles several lines of options on a menu. Press this button to open the Chat Menu Creator.

Chat Menu

If you do not already have a chat menu created, it will be empty as shown above. Go ahead and press the "ADD BUTTON +" button to add buttons to your Chat Menu. A dropdown menu will appear for you to select which type of button you want.

Button Type



A payload button will directly send a message with the button name as the message text. On the Platform, the specified payload value will be received instead. The payload value is useful for creating specific Triggers for Automations.


A URL button will send the contact to the site specified by the "URL" field when pressed. The webpage will be opened in a new tab.


A submenu button leads to a list of additional buttons. The submenu cannot be left empty.

After creating your buttons, you can always rearrange them by clicking and dragging them around via the rearrange icon button to the left.

To delete unwanted buttons, simply press the delete button on the right. Look for the icon that resembles a trash can.

Note that many channels limit the number of buttons that can be displayed (e.g. Facebook Messenger has a limit of 3 buttons and a limit of 5 within submenus).

Once the limit for your specific channel has been reached, you will no longer be able to add more buttons.

Creating Submenus

Submenus are useful for when you want to have more buttons in your Chat Menu. Submenus help keep your Chat Menu organized and easy to navigate.

An Example Submenu Structure in Facebook Messenger

To implement a submenu, first create a submenu button by pressing the "ADD BUTTON +" button and selecting the "Submenu" option.

Go ahead a give the Submenu a name under the "Submenu Name" field. This will also be used as the button text.

To add buttons to your submenu, press the new "ADD BUTTON +" button that is under your submenu button.

Note that submenus cannot be left empty.

Facebook has deprecated submenus and their Messenger app may stop supporting them in the future.

Allowing User Input

On some channels, you have an option to disable user input. If you wish to restrict users to only using the chat menu options to interact, you can do this by disabling the "Allow User Input" option.

Unchecking this option will remove the chat message bar and prevents your audience from composing and sending their own messages.

It is recommended that you keep "Allow User Input" turned on, as disabling it severally restricts interaction with your audience.