A chat menu can be set on some channels, such as Messenger and WeChat, to help people discover and more easily access your functionality throughout the conversation.
The persistent Chat Menu is always available to the contact. This menu facilitates your audience to discover more content, visit websites, etc. It will automatically appear in a thread if the person has been away for a certain period of time and returns.
To create a chat menu for channels that support them, navigate to the Settings Module on the Respond.io Platform using the side navigation bar. Under the Settings Module, scroll down to the Channel Settings section.
If your channel supports the Chat Menu feature, it will have a "MENU" button for customizing your chat menu. Look for the icon that resembles several lines of options on a menu. Press this button to open the Chat Menu Creator.
If you do not already have a chat menu created, it will be empty as shown above. Go ahead and press the "ADD BUTTON +" button to add buttons to your Chat Menu. A dropdown menu will appear for you to select which type of button you want.
A payload button will directly send a message with the button name as the message text. On the Respond.io Platform, the specified payload value will be received instead. The payload value is useful for creating specific Triggers for Automations.
A URL button will send the contact to the site specified by the "URL" field when pressed. The webpage will be opened in a new tab.
A submenu button leads to a list of additional buttons. The submenu cannot be left empty.
After creating your buttons, you can always rearrange them by clicking and dragging them around via the rearrange icon button to the left.
To delete unwanted buttons, simply press the delete button on the right. Look for the icon that resembles a trash can.
Submenus are useful for when you want to have more buttons in your Chat Menu. Submenus help keep your Chat Menu organized and easy to navigate.
To implement a submenu, first create a submenu button by pressing the "ADD BUTTON +" button and selecting the "Submenu" option.
Go ahead a give the Submenu a name under the "Submenu Name" field. This will also be used as the button text.
To add buttons to your submenu, press the new "ADD BUTTON +" button that is under your submenu button.
On some channels, you have an option to disable user input. If you wish to restrict users to only using the chat menu options to interact, you can do this by disabling the "Allow User Input" option.
Unchecking this option will remove the chat message bar and prevents your audience from composing and sending their own messages.