Chat API WhatsApp

Connecting a Chat API account to chat with customers over Whatsapp.

Chat API is not an Official WhatsApp Partner. Chat API should only be used as a temporary solution while you are waiting for WhatsApp API account approval.

To use a Chat API you will need to make an account here.

Chat API allows you to connect your current WhatsApp account to our platform. Instructions for setting it up are below.

Setting Up WhatsApp via Chat API

In order to connect WhatsApp to your Space, you will need the following:

  • A WhatsApp or WhatsApp Business account

  • The WhatsApp or WhatsApp Business app installed on your phone

  • A Chat API account (you can get started with a 3 days trial account)

If you do not already have a Chat API account, visit their registration page and fill out the required fields. Once you have entered your desired login information, click on the green "Create Account" button.

The Chat API Registration Page

Once you are logged onto Chat API, you will have to create a new Instance. In doing so, you will be asked to scan your WhatsApp Web code to connect your WhatsApp account to Chat API.

Connecting Chat API to WhatsApp

Connecting Chat API

1. Navigate to Rocketbots Settings > Add Channel > WhatsApp > Chat API.

Connecting Chat API

2. Sign in to Chat API.

3. Create a new Instance.

4. Find Instance ID in the Chat API dashboard and add in the field provided.

Instance ID and Token on Chat API

5. Find Token in the Chat API dashboard and add in the field provided.

6. Add WhatsApp Number to connect.

7. Press Done

All future messages sent to your WhatsApp account will now appear on the Rocketbots Platform.

Configure Chat API

Once connected, Channel Name and Greeting Message can be configured.

1. Navigate to Rocketbots Settings > Channel Settings.

2. Find the WhatsApp channel to configure.

Channel Settings

3. Press the blue Configure button.

Configure Chat API

4. Add Channel Name.

Note that the Channel Name is private and will only be used within the platform to identify this channel.

5. Add Greeting Message.

This is the first message that will be sent to your Contact when they message you through WhatsApp.

6. Press Done.

Other information regarding channel connection is listed here as well.

Frequently Asked Questions

Do I need to keep my phone ON for this integration to work?

Yes. You will need the device where WhatsApp is installed to remain connected to the internet for the integration to work, functioning similarly to WhatsApp Web. If the device is disconnected, the messages received while inaccessible won't be available on the Rocketbots platform.

Can I have WhatsApp open in a web browser at the same time?

No. If you open WhatsApp on a web browser the connection with Chat API will be interrupted and you will have to go back to your Chat API account and reconnect it by scanning the code once again.

Are there any limits or charges associated with Chat API?

Chat API provides a free 3 days trial which you can use to test the integration. After that, a paid subscription will be necessary. The current price for Chat API is $39 and includes 6,000 messages per day. Note that the Chat API prices are excluded from the Rocketbots subscription.

Can I used WhatsApp Web & Chat API at the same time?

No. Chat API uses the WhatsApp Web interface to pass messages between WhatsApp & Rocketbots. Since you can only have one WhatsApp Web open at a time, using WhatsApp Web after connecting to Chat API will break the connection between your phone and Chat API.

Can I send videos over Chat API?

Yes, you can send and receive videos in Chat API. To ensure you are receiving videos, turn on video uploading in the Chat API dashboard.

Video Uploading Toggle

Troubleshooting The Chat API Integration

The Chat API WhatsApp integration relies on receiving WhatsApp messages from your mobile phone and passing them to Rocketbots. Since this process is reliant on a mobile phone which may be on the move and may not have have a consistent internet connection, there may be some troubleshooting required.

If No Messages Are Being Passed

If no messages are being passed to Rocketbots you should check the following items:

If messages are arriving in Rocketbots delayed, you should check the following items:

Mobile Phone Is On And Connected To The Internet

This may seem simple, but there are several situations where a mobile phone may seem to be connected to the internet when it is not. For example, you may be connected to Wifi, but the Wifi is not connected to the internet. Use Speedtest to ensure you have a strong and stable internet connection.

Something more difficult to check is if the internet connection is stable. Generally, to ensure you have a stable connection, you will want to have a dedicated phone that is always connected to a stable Wifi. Using a personal phone that you carry around will reduce your reliability.

Chat API Is Successfully Connected To The Phone

When your phone is successfully connected to the Chat API dashboard you will see this banner.

If this message is not shown, it may be that you have WhatsApp Web open in another location. If this is the case, you may connect your WhatsApp to Chat API once again by scanning the QR code & refrain from using WhatsApp Web in other places. Remember WhatsApp Web cannot be used while you are using Chat API.

Check That Rocketbots Webhook Is Present In The Chat API Dashboard

Chat API uses a webhook as part of their integration with Rocketbots. When connecting to Chat API in Rocketbots settings this automatically added to Chat API.

If the webhook is not present in your Chat API dashboard, please add webhook URL below.

https://app.rocketbots.io/whatsapp/webhook/<instancenumber>
Rocketbots Webhook URL

Ensure Mobile Phone Is Not Optimising WhatsApp for Battery Life

Android phones can optimise apps for battery life. This will affect your Chat API integration as the phone may pause WhatsApp when your phone has been inactive for a long time. To turn off battery optimisation for WhatsApp or WhatsApp Business App:

  1. Go to Settings

  2. Navigate to Battery

  3. Navigate to Battery Optimisation

  4. Find WhatsApp or WhatsApp Business App in the list

  5. Select Don't Optimize

Still having trouble with the channel? Contact us here!