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360Dialog is an API provider that works directly with WhatsApp. It provides businesses with purchase phone numbers and WhatsApp Official API accounts.

This 360Dialog WhatsApp API integration lets you respond to WhatsApp messages directly from respond.io platform.

Connecting 360Dialog WhatsApp API

Step 1: Navigate to Channel Settings From Settings Module, navigate to the menu item, Channels

Step 2: Add Channel Press Add Channel and choose WhatsApp. Select 360Dialog on the second step

Step 3: Sign in to 360Dialog Hub Sign in with your user credentials and get your API key. You may refer to this guide on how to do so.

Step 4: Fill in the required information Add the WhatsApp Enabled Number and the API key from 360Dialog Hub

Step 5: Complete the setup at respond.io Press DONE to complete the setup

Channel Configuration

Step 1: Navigate to Channel Settings From Settings Module, navigate to the menu item, Channels

Step 2: Locate the 360Dialog WhatsApp channel Once you have located the 360Dialog WhatsApp channel, press Configure

Step 3: Make the necessary configuration You can configure the following:

• Channel Name - Name used internally to identify the account

• Greeting Message - This message is the first message sent to contact when they message you through 360Dialog WhatsApp.

Step 4: Update the configuration Press Done to update the channel configuration

Managing WhatsApp Message Templates

Submitting Message Template for Approval via 360Dialog Hub

Step 1: Login at 360Dialog Hub Navigate to 360Dialog Hub and login with your email and password.

Step 2: Access the Message Templates Find the WhatsApp Number you would like to add a Message Template to, and click on the Manage Templates button.

Step 3: Create a Message Template Click on the blue Add Templates button

Step 4: Fill in the required information

Step 5a: Creating Standard Templates Standard Message Templates only have a BODY section. In order to add a variable, insert {{#}} at the given position, where # represents the variable index, which needs to start at {{1}}

Step 5b: Creating Media Templates Media Templates have a different set of building blocks as follows :-

Step 4: Submit for approval Review the information and submit it when you are ready

Submitting Message Template for Approval via API

Step 1: Download Postman Download the API client using this link and complete setup. You may skip this step if you have downloaded Postman.

Step 2: Add a request Press on + button as highlighted in the screenshot below and an empty request form will appear

Step 3: Configure the request Change the request type to POST and add the following request URL

object	{WABA Template}	
    name	string	optional
    namespace	string	optional
    category	string	optional
    components	array[object]	optional
        type	string	Allowed Values: BODY, HEADER, FOOTER, BUTTONS
        format	string	Allowed Values: TEXT, IMAGE, DOCUMENT, VIDEO
        text	string	optional
        example	string	optional
        buttons	object	optional
            type	string	Allowed Values: PHONE_NUMBER, URL, QUICK_REPLY
            text	string	required
            url	string	optional
            phone_number	string	optional
            example	string	optional
    language	string	optional
    rejected_reason	string	optional
    status	string	optional

Step 4: Add Headers to the request Select the Headers tab and add the parameters described above

Step 5: Add the following payload Select the Body tab and choose raw format. Select JSON as the data type. Paste the following text to the text field.

{
    "name": "template_name",
    "category": "ACCOUNT_UPDATE",
    "language": "en",
    "components": [
		{
            "type": "BODY",
            "text": "template_text"
        }
    ]
}

Please make sure you have filled up the following parameters with the relevant information

Step 6: Send the Request Submit the request and you should receive the following response if it is successfully submitted

{
    "category": "ACCOUNT_UPDATE",
    "components": [
        {
            "text": "template_text",
            "type": "BODY"
        }
    ],
    "language": "en",
    "name": "template_name",
    "namespace": "xxxxxxxx_xxxx_xxxx_xxxx_xxxxxxxxxxxx",
    "rejected_reason": null,
    "status": "submitted"
}

Checking for Submission Status

Step 1: Download Postman Download the API clients using this link and complete setup. You may skip this step if you have downloaded Postman.

Step 2: Add a request Press on ➕ button as highlighted in the screenshot below and an empty request form will appear

Step 3: Configure the request Change the request type to GET and add the following request URL

object
count integer optional
filters object optional
limit integer optional
offset integer optional
sort array[string] optional
total integer optional
waba_templates array[object] {WABA Template} optional
    name string optional
    namespace string optional
    category string optional
    components array[object] optional
        type string ALLOWED VALUES: BODY, VALUE, FOOTER, BUTTONS required
        format string ALLOWED VALUES: TEXT, IMAGE, DOCUMENT, VIDEO optional
        text string optional
        example string optional
    buttons object optional
        type string ALLOWED VALUES: PHONE_NUMBER, URL, QUICK_REPLY required
        text string required
        url string optional
        phone_number string optional
        example string optional
    language string optional
    rejected_reason string optional
    status string optional

Step 4: Add Headers to the request Select the Headers tab and add the parameters described above

Step 5: Send the Request Submit the request and you should receive the following response if it is successfully submitted.

All your submitted templates will be listed in the response along with the submission status. If you need to resubmit, please repeat this step.

{
    "count": 3,
    "filters": {
    },
    "limit": 1000,
    "offset": 0,
    "sort": [
        "id"
    ],
    "total": 3,
    "waba_templates": [
        {
            "category": "ACCOUNT_UPDATE",
            "components": [
                {
                    "text": "Thank you for your request. \nAs Facebook closes the conversation after 24hours we cannot reach out to you anymore besides this template. \nIf you like to get in contact with us again and revoke the conversation please just click on one of the buttons and we get back to you.",
                    "type": "BODY"
                }
            ],
            "language": "en",
            "name": "test_1",
            "namespace": "xxxxxxxx_xxxx_xxxx_xxxx_xxxxxxxxxxxx",
            "rejected_reason": "NONE",
            "status": "APPROVED"
        },
        {
            "category": "TICKET_UPDATE",
            "components": [
                {
                    "text": "Thank you for reaching out to us. We are looking into your request and get back to you.",
                    "type": "BODY"
                }
            ],
            "language": "en",
            "name": "test_2",
            "namespace": "xxxxxxxx_xxxx_xxxx_xxxx_xxxxxxxxxxxx",
            "rejected_reason": "NONE",
            "status": "APPROVED"
        },
        {
            "category": "TICKET_UPDATE",
            "components": [
                {
                    "text": "Hello {{1}}! This is a test message, setup with API version {{2}}",
                    "type": "BODY"
                }
            ],
            "language": "en",
            "name": "test_3",
            "namespace": "xxxxxxxx_xxxx_xxxx_xxxx_xxxxxxxxxxxx",
            "rejected_reason": "NONE",
            "status": "APPROVED"
        }
    ]
}

Adding the Approved WhatsApp Message Template to the Space

Once your Message Template has been approved on 360Dialog, you may proceed to add the message template on the respond.io platform.

Step 1: Navigate to Channel Settings From Settings Module, navigate to the menu item, Channels

Step 2: Locate the 360Dialog WhatsApp channel Once you have located the 360Dialog WhatsApp channel, press Templates

Step 3: Fill in the required information

Step 4: Save changes Review the information and press SAVE when it is ready.

Troubleshooting