MessageBird WhatsApp

Connecting a MessageBird WhatsApp API account to chat with customers over Whatsapp.

To connect MessageBird WhatsApp, a MessageBird WhatsApp API account is required. Read our guide to create a MessageBird WhatsApp API account.

In addition to providing SMS services, MessageBird is also an API provider that works directly with WhatsApp as an official partner. MessageBird also provides other services such as phone number purchases and WhatsApp Official API account management.

By integrating MessageBird WhatsApp API, the platform can enable you to respond to WhatsApp messages directly.

This channel has a limited 24-hour messaging window due to WhatsApp regulations. Find out more here!

Connecting MessageBird WhatsApp

Step 1: Navigate to Channel Settings From Settings Module, navigate to the menu item, Channels

Step 2: Add Channel Press Add Channel and choose WhatsApp. Select MessageBird on the second step

Step 3: Sign in to MessageBird Dashboard Sign in with your user credentials at MessageBird

Step 4: Locate the Live API Keys Locate the Live API Keys and add it to the corresponding field at respond.io platform.

Step 5: Configure the Channel At MessageBird, navigate to Channel > My Channels. Select the WhatsApp channel and locate the Channel ID and add it to the corresponding field.

Step 6: Complete the setup at respond.io Press DONE to complete the setup

Once you completed the setup, any messages sent to your MessageBird WhatsApp Number will now be received in your Space.

Channel Configuration

MessageBird WhatsApp channel can be configured with a unique: - Channel Name - Greeting Message

Step 1: Navigate to Channel Settings From Settings Module, navigate to the menu item, Channels

Step 2: Locate the MessageBird WhatsApp channel Once you have located the MessageBird WhatsApp channel, press Configure

Channel Settings

Step 3: Make the necessary configuration You can configure the following:

  • Channel Name - Name used internally to identify the account

  • Greeting Message - This message is the first message sent to contact when they message you through MessageBird WhatsApp.

Important: As for the other details, take extra note while updating as it might fail to receive messages from your MessageBird WhatsApp account.

Configure MessageBird WhatsApp

Step 4: Update the configuration Press DONE to update the channel configuration

Managing WhatsApp Message Templates

Before sending a Template Message to a contact at respond.io platform, please ensure you did the following:

  • Submitted the message template for approval

  • Added the approved message template to space

Submitting Message Template for Approval

If you do not have an approved message template or would like to submit a new message template, please refer to the following guide.

Step 1: Navigate to MessageBird Navigate to the WhatsApp Template Manager in the WhatsApp Section on the left side of your Message Dashboard.

Step 2: Press Create Template A dialog containing the fields to create message template will open up

Step 3: Fill in the required information

Field

Description

Name

The identifier of the message template in small letters only and spaces need to be replaced with an underscore

Category

The category of which the message template belongs to

Language

The language of which the message template

Content

The full body of the message, with the option to add unique parameters represented as placeholders.

Step 4: Submit for approval Review the information and submit it when you are ready

Adding the Approved WhatsApp Message Template to the Space

Once your Message Template has been approved on MessageBird, you may proceed to add the message template on the respond.io platform.

Step 1: Navigate to Channel Settings From Settings Module, navigate to the menu item, Channels

Step 2: Locate the MessageBird WhatsApp channel Once you have located the MessageBird WhatsApp channel, press Templates

Configuring templates for Whatsapp

Step 3: Fill in the required information

Channel Settings

Fields

Type

Description

Template Name

Text

A name used to identify the template

Template Content

Text

The message template approved by WhatsApp and to be sent to the contact

Namespace*

Text

The unique identifier provided by the WhatsApp Partner API

Category

Single select

In which category does this template belong to. Refer here for a list of categories.

Language

Single select

In which language this template is written in

You will receive your namespace by email from MessageBird. If you have not received your namespace, please contact MessageBird support.

Step 4: Save changes Review the information and press SAVE when it is ready.

Troubleshooting

Having trouble with the channel? Contact us here!