WeChat

Connect respond.io to WeChat.

To connect WeChat, a verified WeChat Official Account is required. Read our guide here to create a verified WeChat Official Account.

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The WeChat Logo

WeChat (垎俥 or Weixin) is a Chinese multi-purpose messaging, social media and mobile payment app developed by Tencent. As China's most popular app, it is also one of the world's largest mobile apps by with over 1 billion monthly active users and 902 million daily active users. This WeChat Official Account integration lets your respond to messages directly from our platform.

Connecting WeChat

Step 1: Navigate to Channel Settings From Settings Module, navigate to the menu item, Channels

Step 2: Add Channel Press Add Channel and choose WeChat. The Connect your Channel dialog should open up.

Step 3: Sign in to the WeChat Official Accounts Platform Using your sign-in credential, sign to the WeChat Official Accounts Platform.

Step 4: Navigate to the Basic Configuration Locate the Basic Configuration | 基本配置 page and navigate to it.

Step 5: Locate the AppID Find the AppID and add it to the corresponding field at respond.io platform

Step 6: Generate the App Secret To generate the App Secret, you will have to pass two verification steps.

  1. Scan a QR code on the webpage

  2. Re-enter your account password

Once you have completed the security measures, a brand new App Secret will be generated. Add it to the corresponding field at respond.io platform

Step 7: Follow through the steps at the platform Once you have copied the necessary fields to the platform, press NEXT to follow through

Connecting WeChat

Step 8. Add Whitelisted IPs on WeChat Official Accounts Platform Add the IPs listed below to the IP Whitelist section

52.74.35.155
18.138.31.163
54.169.155.20

Step 9: Add the platform generated URL to WeChat At WeChat Official Accounts Platform, press Change Configuration button to open the Server Configurations dialog.

Add the generated URL from respond.io platform to the URL field at WeChat platform

Step 10: Add the platform generated Token to WeChat Add the generated Token from respond.io platform to the Token field at WeChat platform

Step 11: Generate an Encoding AES key At the WeChat platform, generate the encoding key and select Plain Text Mode for message encryption

Step 12: Save settings Press Submit to save and it will close the Server Configuration

Step 13: Enable the configuration Locate the green enable button and press on it. The button will be changed to red after you pressed it.

Enabling the Connection

Step 14: Complete the setup at respond.io Press DONE to complete the setup

Once you completed the setup, any messages sent to your WeChat Official Account will now be received in your Space.

WeChat audio messages do not play in Chrome due to the format .wav sent by WeChat is not supported by Chrome.

Channel Configuration

WeChat channel can be configured with a unique: - Channel Name - Greeting Message

Step 1: Navigate to Channel Settings From Settings Module, navigate to the menu item, Channels

Step 2: Locate the WeChat channel Once you have located the WeChat channel, press Configure

Step 3: Make the necessary configuration You can configure the following:

  • Channel Name - Name used internally to identify the account

  • Greeting Message - This message is the first message sent to contact when they message you through WeChat.

Important: As for the other details, take extra note while updating as it might fail to receive messages from your WeChat official account.

Step 4: Update the configuration Press Done to update the channel configuration

Troubleshoot

Step 1: Navigate to Channel Settings From Settings Module, navigate to the menu item, Channels

Step 2: Locate the WeChat channel Once you have located the WeChat channel, press TROUBLESHOOT

Channel Settings

Step 3: Follow through the instructions

Having trouble with the channel? Contact us here!