WeChat

To connect WeChat, a verified WeChat Official Account is required. Read our guide here to create a verified WeChat Official Account.
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The WeChat Logo
WeChat (微信 or Weixin) is a Chinese multi-purpose messaging, social media and mobile payment app developed by Tencent. As China's most popular app, it is also one of the world's largest mobile apps by with over 1 billion monthly active users and 902 million daily active users. This WeChat Official Account integration lets your respond to messages directly from our platform.
Connecting WeChat
Step 1: Navigate to Channel Settings
From Settings Module, navigate to the menu item, Channels
Step 2: Add Channel
Press Add Channel and choose WeChat. The Connect your Channel dialog should open up. 
Step 3: Sign in to the WeChat Official Accounts Platform
Using your sign-in credential, sign to the WeChat Official Accounts Platform.
Step 4: Navigate to the Basic Configuration
Locate the Basic Configuration | 基本配置 page and navigate to it. 
Step 5: Locate the AppID
Find the AppID and add it to the corresponding field at respond.io platform
Step 6: Generate the App Secret 
To generate the App Secret, you will have to pass two verification steps. 
1.Scan a QR code on the webpage
2.Re-enter your account password
Once you have completed the security measures, a brand new App Secret will be generated. Add it to the corresponding field at respond.io platform
Step 7: Follow through the steps at the platform
Once you have copied the necessary fields to the platform, press NEXT to follow through 
Connecting WeChat
Step 8. Add Whitelisted IPs on WeChat Official Accounts Platform
Add the IPs listed below to the IP Whitelist section
1
52.74.35.155
2
18.138.31.163
3
54.169.155.20
Copied!
Step 9: Add the platform generated URL to WeChat
At WeChat Official Accounts Platform, press Change Configuration button to open the Server Configurations dialog. 
Add the generated URL from respond.io platform to the URL field at WeChat platform
Step 10: Add the platform generated Token to WeChat
Add the generated Token from respond.io platform to the Token field at WeChat platform
Step 11: Generate an Encoding AES key
At the WeChat platform, generate the encoding key and select Plain Text Mode for message encryption
Step 12: Save settings
Press Submit to save and it will close the Server Configuration 
Step 13: Enable the configuration
Locate the green enable button and press on it. The button will be changed to red after you pressed it.  
Enabling the Connection
Step 14: Complete the setup at respond.io
Press DONE to complete the setup
Once you completed the setup, any messages sent to your WeChat Official Account will now be received in your Space.
WeChat audio messages do not play in Chrome due to the format .wav sent by WeChat is not supported by Chrome. 
Channel Configuration
WeChat channel can be configured with a unique:
- Channel Name
- Greeting Message
Step 1: Navigate to Channel Settings
From Settings Module, navigate to the menu item, Channels
Step 2: Locate the WeChat channel
Once you have located the WeChat channel, press Configure
Step 3: Make the necessary configuration
You can configure the following:
Channel Name - Name used internally to identify the account
Greeting Message - This message is the first message sent to contact when they message you through WeChat. 
Important: As for the other details, take extra note while updating as it might fail to receive messages from your WeChat official account. 
Greeting Message is being replaced by Workflows and will be deprecated in January 2022
Step 4: Update the configuration
Press Done to update the channel configuration
Frequently Asked Questions
Can I connect to a personal WeChat account?
To connect a WeChat channel a WeChat Official Account is required. You can create a WeChat Official Account here.
How much does a  WeChat Official account cost?
WeChat Official Accounts are free to create. However, an annual fee needs to be paid to verify the account, please check the Verification process here.
Can I start a conversation with a WeChat Contact?
WeChat rules say contacts must message you first before you can message them back. You can share your QR code with your Audience.
Can I send images to my Contacts through the WeChat channel?
Yes, but there are some restrictions for non-China WeChat Official accounts to send files over API.
Troubleshoot
Step 1: Navigate to Channel Settings
From Settings Module, navigate to the menu item, Channels
Step 2: Locate the WeChat channel
Once you have located the WeChat channel, press TROUBLESHOOT
Channel Settings
Step 3: Follow through the instructions
Having trouble with the channel? Contact us here!