To connect WeChat, a verified WeChat Official Account is required. Read our guide here to create a verified WeChat Official Account.
WeChat (微信 or Weixin) is a Chinese multi-purpose messaging, social media and mobile payment app developed by Tencent. As China's most popular app, it is also one of the world's largest mobile apps by with over 1 billion monthly active users and 902 million daily active users. This WeChat Official Account integration lets your respond to messages directly from our platform.
Step 1: Navigate to Channel Settings From Settings Module, navigate to the menu item, Channels
Step 2: Add Channel Press Add Channel and choose WeChat. The Connect your Channel dialog should open up.
Step 3: Sign in to the WeChat Official Accounts Platform Using your sign-in credential, sign to the WeChat Official Accounts Platform.
Step 4: Navigate to the Basic Configuration Locate the Basic Configuration | 基本配置 page and navigate to it.
Step 5: Locate the AppID Find the AppID and add it to the corresponding field at respond.io platform
Step 6: Generate the App Secret To generate the App Secret, you will have to pass two verification steps.
Scan a QR code on the webpage
Re-enter your account password
Once you have completed the security measures, a brand new App Secret will be generated. Add it to the corresponding field at respond.io platform
Step 7: Follow through the steps at the platform Once you have copied the necessary fields to the platform, press NEXT to follow through
Step 8. Add Whitelisted IPs on WeChat Official Accounts Platform Add the IPs listed below to the IP Whitelist section
52.74.35.15518.138.31.16354.169.155.20
Step 9: Add the platform generated URL to WeChat At WeChat Official Accounts Platform, press Change Configuration button to open the Server Configurations dialog.
Add the generated URL from respond.io platform to the URL field at WeChat platform
Step 10: Add the platform generated Token to WeChat Add the generated Token from respond.io platform to the Token field at WeChat platform
Step 11: Generate an Encoding AES key At the WeChat platform, generate the encoding key and select Plain Text Mode for message encryption
Step 12: Save settings Press Submit to save and it will close the Server Configuration
Step 13: Enable the configuration Locate the green enable button and press on it. The button will be changed to red after you pressed it.
Step 14: Complete the setup at respond.io Press DONE to complete the setup
Once you completed the setup, any messages sent to your WeChat Official Account will now be received in your Space.
WeChat audio messages do not play in Chrome due to the format .wav sent by WeChat is not supported by Chrome.
WeChat channel can be configured with a unique: - Channel Name - Greeting Message
Step 1: Navigate to Channel Settings From Settings Module, navigate to the menu item, Channels
Step 2: Locate the WeChat channel Once you have located the WeChat channel, press Configure
Step 3: Make the necessary configuration You can configure the following:
Channel Name - Name used internally to identify the account
Greeting Message - This message is the first message sent to contact when they message you through WeChat.
Important: As for the other details, take extra note while updating as it might fail to receive messages from your WeChat official account.
Step 4: Update the configuration Press Done to update the channel configuration
Step 1: Navigate to Channel Settings From Settings Module, navigate to the menu item, Channels
Step 2: Locate the WeChat channel Once you have located the WeChat channel, press TROUBLESHOOT
Step 3: Follow through the instructions
Having trouble with the channel? Contact us here!
