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WeChat (微信 or Weixin) is a Chinese multi-purpose messaging, social media and mobile payment app developed by Tencent. As China's most popular app, it is also one of the world's largest mobile apps by with over 1 billion monthly active users and 902 million daily active users. This WeChat Official Account integration lets your respond to messages directly from our platform.

Connecting WeChat

Step 1: Navigate to Channel Settings From Settings Module, navigate to the menu item, Channels

Step 2: Add Channel Press Add Channel and choose WeChat. The Connect your Channel dialog should open up.

Step 3: Sign in to the WeChat Official Accounts Platform Using your sign-in credential, sign to the WeChat Official Accounts Platform.

Step 4: Navigate to the Basic Configuration Locate the Basic Configuration | 基本配置 page and navigate to it.

Step 5: Locate the AppID Find the AppID and add it to the corresponding field at respond.io platform

Step 6: Generate the App Secret To generate the App Secret, you will have to pass two verification steps.

1. Scan a QR code on the webpage

2. Re-enter your account password

Once you have completed the security measures, a brand new App Secret will be generated. Add it to the corresponding field at respond.io platform

Step 7: Follow through the steps at the platform Once you have copied the necessary fields to the platform, press NEXT to follow through

Step 8. Add Whitelisted IPs on WeChat Official Accounts Platform Add the IPs listed below to the IP Whitelist section

52.74.35.155
18.138.31.163
54.169.155.20

Step 9: Add the platform generated URL to WeChat At WeChat Official Accounts Platform, press Change Configuration button to open the Server Configurations dialog.

Add the generated URL from respond.io platform to the URL field at WeChat platform

Step 10: Add the platform generated Token to WeChat Add the generated Token from respond.io platform to the Token field at WeChat platform

Step 11: Generate an Encoding AES key At the WeChat platform, generate the encoding key and select Plain Text Mode for message encryption

Step 12: Save settings Press Submit to save and it will close the Server Configuration

Step 13: Enable the configuration Locate the green enable button and press on it. The button will be changed to red after you pressed it.

Step 14: Complete the setup at respond.io Press DONE to complete the setup

Channel Configuration

Step 1: Navigate to Channel Settings From Settings Module, navigate to the menu item, Channels

Step 2: Locate the WeChat channel Once you have located the WeChat channel, press Configure

Step 3: Make the necessary configuration You can configure the following:

• Channel Name - Name used internally to identify the account

• Greeting Message - This message is the first message sent to contact when they message you through WeChat.

Step 4: Update the configuration Press Done to update the channel configuration

Frequently Asked Questions

Can I connect to a personal WeChat account?

To connect a WeChat channel a WeChat Official Account is required. You can create a WeChat Official Account here.

How much does a WeChat Official account cost?

WeChat Official Accounts are free to create. However, an annual fee needs to be paid to verify the account, please check the Verification process here.

Can I start a conversation with a WeChat Contact?

WeChat rules say contacts must message you first before you can message them back. You can share your QR code with your Audience.

Can I send images to my Contacts through the WeChat channel?

Yes, but there are some restrictions for non-China WeChat Official accounts to send files over API.

Troubleshoot

Step 1: Navigate to Channel Settings From Settings Module, navigate to the menu item, Channels

Step 2: Locate the WeChat channel Once you have located the WeChat channel, press TROUBLESHOOT

Step 3: Follow through the instructions