Adding a web chat widget on your Shopify store is a quick and easy process. It does not require any coding skills or technical knowledge.
Log in to your Shopify account and click on "Online Store" on the navigation bar.
Navigate to Themes section. Here, click on the Actions dropdown menu and select the Edit Code option.
Copy your plugin script from respond.io platform. On the left panel of the Edit Code Page, click the Sections folder to expand it. Press the footer.liquid section and paste the chat plugin script.
Once you have pasted the script into the appropriate section, press the purple Save button on the top left.
Open the website and check out the chat plugin. You will find it in the bottom-right corner. Now your website visitors can chat effortlessly with you. If you used the code snippets generated from the respond.io platform, you will be able to manage the conversations and update the appearance of the widget from the Platform.