Importing Twilio SMS contacts allows you to send the first message to your Twilio SMS contacts or send a broadcast to your Twilio SMS contacts.
Step 1: Navigate to Channel Settings From Settings Module, navigate to the menu item, Channels
Step 2: Locate the Twilio SMS channel Once you have located the Twilio SMS channel, press IMPORT
Step 3: Upload CSV You will be prompted to upload a CSV with contact information. If you need a reference, you can download a sample CSV file to populate the contact information.
Step 4: Start importing Once you have uploaded the CSV file, press IMPORT. The import job will start processing and shortly after, you will be able to find the imported contact in the Contacts Module providing there are no errors/
The uploaded CSV file will require three columns:
After creating a contact from a phone number, any future entries with the same phone number will be ignored. This means that if there are two or more rows with the identical phone numbers, the platform will ignore the duplicate entries.
If any of the entries are missing a phone number, the platform will ignore the entry and proceed with the next.
However, if an entry is missing a first name or last name, the contact will still be imported. If an entry is missing both first and last name, then the row will be ignored.