Twilio SMS

To connect with Twilio, you will need a Twilio account.
The Twilio Logo
Twilio is a cloud communications platform that allows you to send and receive SMS text messages through web service APIs.
This Twilio integration lets you respond to SMS messages directly from our platform.
Setting Up Twilio
Step 1: Sign in to your Twilio account
Sign in with your user credentials. If you don't have a Twilio account, sign up for a free account 
with $15 credit. 
Step 2: Get a phone number
Head over to the Twilio Dashboard and press the red Get a Trial Number button. Twilio will recommend a phone number based on your location.
Step 3: Choose a phone number
Select a phone number that you prefer and best suit your company needs. You can select a number from any country available on Twilio.
Be sure to select a phone number that supports SMS capability as it is required for this connection to work. 
Don't forget to add your credit card information to your Twilio Account before you make the SMS Channel public. The charges for each message will depend on your country.
Connecting Twilio (SMS)
Step 1: Navigate to Channel Settings
From Settings Module, navigate to the menu item, Channels
Step 2: Add Channel
Press Add Channel and choose SMS. Select Twilio on the second step
Step 3: Sign in to Twilio
Sign in with your user credentials at Twilio
Step 4: Locate the Account SID and Auth Token
Locate both Account SID and Auth Token on the dashboard and add it to the corresponding fields at respond.io platform
Step 6: Select the Twilio phone number
Once you added both Account SID and Auth Token, you will be able to select the Twilio phone number from the dropdown at respond.io platform
Step 7: Complete set up at respond.io
Press DONE to complete set up
Once you completed the setup, any SMS sent to the Twilio phone number will now be received in your space.
Channel Configuration
Twilio SMS channel can be configured with a unique:
- Channel Name
- Greeting Message
Step 1: Navigate to Channel Settings
From Settings Module, navigate to the menu item, Channels
Step 2: Locate the Twilio SMS channel
Once you have located the Twilio SMS channel, press Configure
Step 3: Make the necessary configuration
You can configure the following:
Channel Name - Name used internally to identify the account
Greeting Message - This message is the first message sent to contact when they message you through Twilio SMS. 
Important: As for the other details, take extra note while updating as it might fail to receive messages from the connected Twilio SMS account. 
Step 4: Update the configuration
Press Done to update the channel configuration
Troubleshooting
If you are unable to receive messages after following the instructions above, we recommend you to check the Twilio Webhook Configuration for the selected Phone Number.
Step 1: Sign in to Twilio
Sign in with your user credentials at Twilio
Step 2: View Phone Numbers Settings
From the side navigation menu, view all Products and Services and select Phone Numbers.
Step 3: Select on the phone number
From the list of phone numbers, choose the phone number you would like to troubleshoot. 
Step 4: Check the webhook details
Navigate to the Messaging section and check the webhook details. 
Make sure that the following webhook appears under A MESSAGE COMES IN fieldhttps://app.respond.io/twilio/webhook
By default we add the correct webhook to your phone number configuration when it is connected for the first time; however if you have previously installed other tools to that number, this might cause the wrong webhook to be stored on that field, preventing messages from being passed to respond.io platform.
Having trouble with the channel? Contact us here!
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Messaging Channels - Previous

SMS

MessageBird SMS

Last modified 26d ago

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Contents

Setting Up Twilio

Connecting Twilio (SMS)

Channel Configuration

Troubleshooting