Vonage SMS

Connecting Nexmo SMS to chat with customers over SMS.
To connect with Vonage, you will need a Vonage account.
Vonage is a cloud communications platform that allows you to send and receive SMS text messages through web service APIs.
This Vonage integration lets you respond to SMS messages directly from our platform.

Setting Up Vonage

Purchasing a Virtual Number

Note that you will have to upgrade to a paid Vonage account in order to purchase a Virtual Number.
Step 1: Navigate to the Vonage Developer Dashboard Sign in with your user credentials. If you are not already signed in, you may have to log in with your Vonage account first.
Step 2: Purchase a phone number Under the Numbers section of the sidebar, select Buy numbers
Buying a Virtual Number on Vonage
Step 3: Choose a phone number Select a phone number that you prefer and best suit your company needs. You can select a number from any country available on Vonage.
Choosing a Virtual Number
Be sure to select a phone number that supports SMS capability as it is required for this connection to work.

Connecting Vonage

Step 1: Navigate to Channel Settings From Settings Module, navigate to the menu item, Channels
Step 2: Add Channel Press Add Channel and choose Vonage. Then select SMS on the second step.
Step 3: Sign in to Vonage Sign in to Vonage using your user credentials
Step 4: Add API Key and API Secret Find the API Key and API Secret on the Dashboard and add it to the corresponding fields at
Step 5: Follow through the instructions At platform, follow through the instructions by pressing NEXT.
Step 6: Adding a phone number Navigate to Your Numbers and locate the phone number. Add it to the corresponding field at platform.
Numbers page on Vonage.
Step 7: Navigate to the phone number settings Press the settings icon next to the number to be connected
Step 8: Add the generated URL to Vonage From the platform, copy the generated URL and paste it to the Inbound Webhook URL field at Vonage
Configure Number
Step 9: Save Webhook configuration Press Save to save your Webhook configuration.
Step 10: Complete set up at Press DONE to complete set up
Once you completed the setup, any SMS sent to the Vonage phone number will now be received in your space.

Channel Configuration

Vonage SMS channel can be configured with a unique channel name
Step 1: Navigate to Channel Settings From Settings Module, navigate to the menu item, Channels
Step 2: Locate the Vonage SMS channel Once you have located the Vonage SMS channel, press Configure
Channel Settings
Step 3: Make the necessary configuration You can configure the following:
  • Channel name - Name used internally to identify the account
Important: As for the other details, take extra note while updating as it might fail to receive messages from the connected Vonage SMS account.
Step 4: Update the configuration Press Done to update the channel configuration


Having trouble with the channel? Contact us here!