MessageBird SMS
Connecting MessageBird SMS to chat with customers over SMS.
To connect with MessageBird, you will need a MessageBird account.
The MessageBird Logo
Messagebird is a cloud communications platform that allows you to send and receive SMS text messages through web service APIs.
This Messagebird integration lets you respond to SMS messages directly from our platform.

Setting Up MessageBird

Purchasing a Virtual Number

Note that you will have to top up your MessageBird account in order to purchase a Virtual Number.
Step 1: Sign in to your MessageBird account Navigate to the MessageBird dashboard. If you are not already signed in, you may have to log in with your MessageBird account first.
Step 2: Buy a Number On the sidebar, select Numbers. On the Numbers page, select the blue Buy a Number button on the top right.
Buy a Number Dialog
Step 3: Choose a phone number Select a phone number that you prefer and best suit your company needs. You can select a number from any country available on MessageBird.
Be sure to select a phone number that supports SMS capability as it is required for this connection to work.

Connecting MessageBird

Step 1: Navigate to Channel Settings From Settings Module, navigate to the menu item, Channels
Step 2: Add Channel Press Add Channel and choose SMS. Select MessageBird on the second step
Step 3: Sign in to your MessageBird account Navigate to the MessageBird dashboard and navigate to Flow Builder.
Step 4: Select Call HTTP endpoint with SMS template Locate the Call HTTP endpoint with SMS template and press Try This Flow
Step 5: Select the preferred phone number Select the preferred phone number and press Save
SMS Settings
Step 6: Configure Forward to URL From the Flow Builder, press on Forward to URL icon and select POST as the method.
Forward to URL Settings
Step 7: Add the generated URL to the field From the platform, copy the generated URL and paste it to the URL field at MessageBird
Step 8: Publish the flow If there are no errors, you may proceed to publish and activate the flow.
Step 9: Follow through the instructions At platform, follow through the instructions by pressing NEXT.
Step 10: Add API key Navigate to Developer Access Page and press Show Key. Add it to the corresponding on at
Step 11: Select Phone Number Once you added the API key, you will be able to select the phone number from the dropdown at platform
Step 12: Complete set up at Press DONE to complete set up
Once you completed the setup, any SMS sent to the MessageBird phone number will now be received in your space.

Channel Configuration

MessageBird SMS channel can be configured with a unique: - Channel Name - Greeting Message
Step 1: Navigate to Channel Settings From Settings Module, navigate to the menu item, Channels
Step 2: Locate the MessageBird SMS channel Once you have located the MessageBird SMS channel, press Configure
Channel Settings
Step 3: Make the necessary configuration You can configure the following:
  • Channel Name - Name used internally to identify the account
  • Greeting Message - This message is the first message sent to contact when they message you through MessageBird SMS.
Greeting Message is being replaced by Workflows and will be deprecated in January 2022
Configure MessageBird
Important: As for the other details, take extra note while updating as it might fail to receive messages from the connected MessageBird SMS account.
Step 4: Update the configuration Press Done to update the channel configuration


Having trouble with the channel? Contact us here!
Last modified 2mo ago