MessageBird SMS

Connecting MessageBird SMS to chat with customers over SMS.

To connect with MessageBird, you will need a MessageBird account.

The MessageBird Logo

Messagebird is a cloud communications platform that allows you to send and receive SMS text messages through web service APIs.

This Messagebird integration lets you respond to SMS messages directly from our platform.

Setting Up MessageBird

Purchasing a Virtual Number

Note that you will have to top up your MessageBird account in order to purchase a Virtual Number.

Step 1: Sign in to your MessageBird account Navigate to the MessageBird dashboard. If you are not already signed in, you may have to log in with your MessageBird account first.

Step 2: Buy a Number On the sidebar, select Numbers. On the Numbers page, select the blue Buy a Number button on the top right.

Buy a Number Dialog

Step 3: Choose a phone number Select a phone number that you prefer and best suit your company needs. You can select a number from any country available on MessageBird.

Be sure to select a phone number that supports SMS capability as it is required for this connection to work.

Connecting MessageBird

Step 1: Navigate to Channel Settings From Settings Module, navigate to the menu item, Channels

Step 2: Add Channel Press Add Channel and choose SMS. Select MessageBird on the second step

Step 3: Sign in to your MessageBird account Navigate to the MessageBird dashboard and navigate to Flow Builder.

Step 4: Select Call HTTP endpoint with SMS template Locate the Call HTTP endpoint with SMS template and press Try This Flow

Step 5: Select the preferred phone number Select the preferred phone number and press Save

SMS Settings

Step 6: Configure Forward to URL From the Flow Builder, press on Forward to URL icon and select POST as the method.

Forward to URL Settings

Step 7: Add the generated URL to the field From the respond.io platform, copy the generated URL and paste it to the URL field at MessageBird

Step 8: Publish the flow If there are no errors, you may proceed to publish and activate the flow.

Step 9: Follow through the instructions At respond.io platform, follow through the instructions by pressing NEXT.

Step 10: Add API key Navigate to Developer Access Page and press Show Key. Add it to the corresponding on at respond.io

Step 11: Select Phone Number Once you added the API key, you will be able to select the phone number from the dropdown at respond.io platform

Step 12: Complete set up at respond.io Press DONE to complete set up

Once you completed the setup, any SMS sent to the MessageBird phone number will now be received in your space.

Channel Configuration

MessageBird SMS channel can be configured with a unique: - Channel Name - Greeting Message

Step 1: Navigate to Channel Settings From Settings Module, navigate to the menu item, Channels

Step 2: Locate the MessageBird SMS channel Once you have located the MessageBird SMS channel, press Configure

Channel Settings

Step 3: Make the necessary configuration You can configure the following:

  • Channel Name - Name used internally to identify the account

  • Greeting Message - This message is the first message sent to contact when they message you through MessageBird SMS.

Configure MessageBird

Important: As for the other details, take extra note while updating as it might fail to receive messages from the connected MessageBird SMS account.

Step 4: Update the configuration Press Done to update the channel configuration

Troubleshooting

Having trouble with the channel? Contact us here!