Closing a Conversation
Closing a Conversation using Dialogflow Intent Parameters.
To close a conversation of a contact from Dialogflow use the
RB_MARKDONEparameter in your Dialogflow Intent(s).
To close a conversation of a contact use the
RB_MARKDONEparameter in your Dialogflow intent and set the value to
Closing a Conversation via a Dialogflow Parameter
Any contact who triggers an intent using the
RB_MARKDONEparameter with value
truewill have their conversation closed on the respond.io platform.
By default, all new contacts and contacts with new messages will open a new conversation. You'll want to set add
truefor intents that do not require a human agent when triggered.
You may want to think about using this intent in tandem with
RB_NOTIFYto trigger a notification when a conversation is opened for a contact. The notification message can be used to pass on information on what needs to be done for the specific contact.