The Assignment and Closing a Conversation system open a new conversation for all new contacts and all contacts with new messages. This ensures that all contacts who require assistance show up in the unassigned list.
A conversation can be opened or closed for a contact manually in the Contacts Module or Messages Module, opened or closed programmatically using Automation rules, and closed using parameters in Dialogflow intents.
To assign a contact to a user from Dialogflow use the
RB_USER_ASSIGN parameter in your Dialogflow Intent(s).
To assign a contact to a user, use the
RB_USER_ASSIGN parameter in your Dialogflow intent and set the value as the email of the platform user you wish to assign to.
Any contact who triggers an intent using the
RB_USER_ASSIGN parameter with a valid user email in value is assigned to that user on the respond.io platform.