respond.io uses custom Dialogflow parameters to enhance the application's functions to cater to multiple use cases.
In Dialogflow, parameters are generally used to connect words and phrases in a user’s response to entities. So if someone says "My birthday is on March 13," the phrase "March 13" will be automatically detected and treated as a date entity. You can read more about parameters in Dialogflow on their documentation page.
With the respond.io Platform, you can use parameters to cover more use cases. You can use them to save and collect information provided by your contacts, for example by assigning dynamic tags, setting custom fields. You can even notify support representatives when a contact requires assistance. You can also use the respond.io platform to store and easily manage your intent responses.
There is a lot that can be achieved when you use the respond.io platform in conjunction with Dialogflow Intent parameters.
The list of parameters you can use on Dialogflow to communicate with the respond.io platform.