Quick Start

Here is a quick guide on how can you get started on respond.io platform

Register an Account

Step 1: Navigate to the Sign Up page

Click here to be directed to the Sign Up page

Sign Up Page

Step 2: Select a Sign Up method

You can sign up using your Google account. Alternatively, you can choose to sign up using your work email and password.

You may skip the following steps if you signed up with Google.

Step 3: Fill in the required information

Provide your first name, last name and password. Note that your password must be at least 6 characters long.

Important: Ensure your password is secure and remember it. Avoid using the same password that you use on other sites!

Step 4: Submit

Once you have filled in the form, press the blue SIGN UP button to create your account. If there is no error, you should be prompted to check your email to activate your account.

Step 5: Verify your email address

You should receive a verification email from respond.io to complete the verification. Proceed to verify your email by pressing on the VERIFY MY EMAIL button in the email.

If you don't see the email, check your spam or junk folder. Check the entered email address or else, request to resend the email. If you still haven't received it after a few retries, please do not hesitate to contact us.

Creating your first space

A space is what the platform refers to as a workspace. The space is where users will manage the contacts, messages and necessary configurations. Each space has its own unique configuration that will define the workspace for the platform users. Get started by creating a space.

Your first space is created when you create an organization. Read more about Organization.

Step 1: Sign in to respond.io Navigate to the respond.io platform and sign in with a user account.

Step 2: Fill in basic details Upon the first sign in, the platform will prompt the user to create an organization.

Step 3: Submit the details Once the details are submitted, a new space is created successfully with a default name provided by the platform. The space can be navigated from the User Profile menu.

Step 4: Space created successfully Now that the space is created, connect a channel and start receiving messages.

Note: If you need to make changes to an organization, you can do so by accessing Organization Settings.

Login on Mobile App

This step is optional. However, we would highly encourage you to use the mobile app so that you can work on the go.

Step 1: Download the mobile app

Go to your mobile application store and search for 'respond.io' or click on the following links.

Step 2: Login with a user account

After you have downloaded the mobile app, log in to the mobile app with the user account you created.

What's next?

Now the space is created, start configuring the space for the platform users. Here is what we suggest to do: