Contacts API

Allows you to add, edit and retrieve contact information via API.

API calls are made per channel. Tokens can be generated by using the key icon, next to the desired channel in Settings. There is a 100 API call per minute rate limit.

Requests

The Contacts API is composed of several requests:

Get Contact by Custom Field

This request returns a list of Contact objects with pagination.

/v1/contact/by_custom_field

Sample GET Request

curl -X GET \
'https://app.respond.io/api/v1/contact/by_custom_field?name=firstName&value=Muhammad%20Mahin' \
-H 'Authorization: Bearer {channel_token}' \
-H 'Content-Type: application/json'

Response - Success (HTTP status → 200)

{
"data": [
{
"id": "1776025372480910",
"custom_fields": {
"firstName": "Mahin",
"lastName": "Dar",
"locale": "en_GB",
"timezone": "5",
"gender": "male",
"phone": "123123",
"email": "muhammad@respond.io",
"customerid": "1"
},
"tags": [
"Blog Updates",
"Platform Updates"
],
"created_at": 1575618542
}
],
"links": {
"first": "http://app.respond.io/api/v1/contact/by_custom_field?page=1",
"last": "http://app.respond.io/api/v1/contact/by_custom_field?page=1",
"prev": null,
"next": null
},
"meta": {
"current_page": 1,
"from": 1,
"last_page": 1,
"path": "http://app.respond.io/api/v1/contact/by_custom_field",
"per_page": 10,
"to": 1,
"total": 1
}
}

Get Contact by ID

This request returns a single Contact object.

/v1/contact/{contact_id}

Sample GET Request

curl -X GET \
https://app.respond.io/api/v1/contact/1776025372480910 \
-H 'Authorization: Bearer {channel_token}' \
-H 'Content-Type: application/json' \

Response - Success (HTTP status → 200)

{
"data": {
"id": "1776025372480910",
"custom_fields": {
"firstName": "Mahin",
"lastName": "Dar",
"locale": "en_GB",
"timezone": "5",
"gender": "male",
"phone": "123123",
"email": "muhammad@respond.io",
"customerid": "1"
},
"tags": [
"Blog Updates",
"Platform Updates"
],
"created_at": 1575618542
}
}

Update Contact by ID

This request updates a contact custom field value.

/v1/contact/{contact_id}

Sample PUT Request

curl -X PUT \
https://app.respond.io/api/v1/contact/1776025372480910 \
-H 'Authorization: Bearer {channel_token}' \
-H 'Content-Type: application/json' \
-d '{
"custom_fields": [
{
"name": "firstName",
"value": "Muhammad Mahin"
},
{
"name": "lastName",
"value": "Dar"
}
]
}'

Response - Success (HTTP status → 200)

{
"data": {
"id": "cus_112233344555"
}
}

Limitations

Maximum 30 Fields updated per Request.

Please note that in case of Viber Channel - due to a certain limitation - the Contact ID needs to be provided in a Base64 encoded format.

Add Tag by ID

This request adds tags for a Contact.

/v1/contact/{contact_id}/tags

Sample POST Request

curl -X POST \
https://app.respond.io/api/v1/contact/1776025372480910/tags \
-H 'Authorization: Bearer {channel_token}' \
-H 'Content-Type: application/json' \
-d '{
"tags": [
"Blog Updates",
"Platform Updates"
]
}'

Response - Success (HTTP status → 200)

{
"status": "success",
"message": "Contact Tags have been added successfully.",
"data": []
}

Limitations

Maximum 10 Tags added per Request.

Remove Tag by ID

This request deletes tags for a Contact.

/v1/contact/{contact_id}/tags

Sample DELETE Request

curl -X DELETE \
https://app.respond.io/api/v1/contact/1776025372480910/tags \
-H 'Authorization: Bearer {channel_token}' \
-H 'Content-Type: application/json' \
-d '{
"tags": [
"Blog Updates",
"Platform Updates"
]
}'

Response - Success (HTTP status → 200)

{
"status": "success",
"message": "Contact Tags deleted successfully.",
"data": []
}

Limitations

Maximum 10 Tags deleted per Request.

Please note that in case of Viber Channel - due to a certain limitation - the Contact ID needs to be provided in a Base64 encoded format.

Create Contact

This request creates a Contact and sets values for its Custom Fields.

/v1/contact

Sample GET Request

curl -X POST \
https://app.respond.io/api/v1/contact/ \
-H 'Authorization: Bearer {channel_api_token}' \
-H 'Content-Type: application/json' \
-d '{
"custom_fields": [
{
"name": "phone",
"value": "03244077087"
},
{
"name": "firstName",
"value": "Muhammad Mahin"
},
{
"name": "lastName",
"value": "Dar"
}
]
}'

Response - Success (HTTP status → 200)

{
"data": {
"id": "cus_112233344555"
}
}

Error Codes

Unauthorized (HTTP Status → 401)

{
"status": "error",
"message": "API Token is invalid.",
"data": []
}

Too Many Requests (HTTP Status → 429)

{
"status": "error",
"message": "Too many requests",
"data": []
}

Method Not Allowed (HTTP Status → 405)

{
"status": "error",
"message": "405 Method Not Allowed.",
"data": []
}

General (HTTP Status → 403)

{
"status": "error",
"message": "Message String",
"data": []
}

Limitations

Maximum 30 Fields created per Request.