Contacts API
API calls are made per channel. Tokens can be generated by using the key icon, next to the desired channel in Settings. There is a 100 API call per minute rate limit.
The Contacts API is composed of several requests:
This request returns a list of Contact objects with pagination.
/v1/contact/by_custom_field
curl -X GET \'https://app.respond.io/api/v1/contact/by_custom_field?name=firstName&value=Muhammad%20Mahin' \-H 'Authorization: Bearer {channel_token}' \-H 'Content-Type: application/json'
{"data": [{"id": "1776025372480910","custom_fields": {"firstName": "Mahin","lastName": "Dar","locale": "en_GB","timezone": "5","gender": "male","phone": "123123","email": "muhammad@respond.io","customerid": "1"},"tags": ["Blog Updates","Platform Updates"],"created_at": 1575618542}],"links": {"first": "http://app.respond.io/api/v1/contact/by_custom_field?page=1","last": "http://app.respond.io/api/v1/contact/by_custom_field?page=1","prev": null,"next": null},"meta": {"current_page": 1,"from": 1,"last_page": 1,"path": "http://app.respond.io/api/v1/contact/by_custom_field","per_page": 10,"to": 1,"total": 1}}
This request returns a single Contact object.
/v1/contact/{contact_id}
curl -X GET \https://app.respond.io/api/v1/contact/1776025372480910 \-H 'Authorization: Bearer {channel_token}' \-H 'Content-Type: application/json' \
{"data": {"id": "1776025372480910","custom_fields": {"firstName": "Mahin","lastName": "Dar","locale": "en_GB","timezone": "5","gender": "male","phone": "123123","email": "muhammad@respond.io","customerid": "1"},"tags": ["Blog Updates","Platform Updates"],"created_at": 1575618542}}
This request updates a contact custom field value.
/v1/contact/{contact_id}
curl -X PUT \https://app.respond.io/api/v1/contact/1776025372480910 \-H 'Authorization: Bearer {channel_token}' \-H 'Content-Type: application/json' \-d '{"custom_fields": [{"name": "firstName","value": "Muhammad Mahin"},{"name": "lastName","value": "Dar"}]}'
{"data": {"id": "cus_112233344555"}}
Maximum 30 Fields updated per Request.
Please note that in case of Viber Channel - due to a certain limitation - the Contact ID needs to be provided in a Base64 encoded format.
This request adds tags for a Contact.
/v1/contact/{contact_id}/tags
curl -X POST \https://app.respond.io/api/v1/contact/1776025372480910/tags \-H 'Authorization: Bearer {channel_token}' \-H 'Content-Type: application/json' \-d '{"tags": ["Blog Updates","Platform Updates"]}'
{"status": "success","message": "Contact Tags have been added successfully.","data": []}
Maximum 10 Tags added per Request.
This request deletes tags for a Contact.
/v1/contact/{contact_id}/tags
curl -X DELETE \https://app.respond.io/api/v1/contact/1776025372480910/tags \-H 'Authorization: Bearer {channel_token}' \-H 'Content-Type: application/json' \-d '{"tags": ["Blog Updates","Platform Updates"]}'
{"status": "success","message": "Contact Tags deleted successfully.","data": []}
Maximum 10 Tags deleted per Request.
Please note that in case of Viber Channel - due to a certain limitation - the Contact ID needs to be provided in a Base64 encoded format.
This request creates a Contact and sets values for its Custom Fields.
/v1/contact
curl -X POST \https://app.respond.io/api/v1/contact/ \-H 'Authorization: Bearer {channel_api_token}' \-H 'Content-Type: application/json' \-d '{"custom_fields": [{"name": "phone","value": "03244077087"},{"name": "firstName","value": "Muhammad Mahin"},{"name": "lastName","value": "Dar"}]}'
{"data": {"id": "cus_112233344555"}}
{"status": "error","message": "API Token is invalid.","data": []}
{"status": "error","message": "Too many requests","data": []}
{"status": "error","message": "405 Method Not Allowed.","data": []}
{"status": "error","message": "Message String","data": []}
Maximum 30 Fields created per Request.
