Personalise your message with dynamic variables
Dynamic variables can be used to personalize outgoing messages. Addressing Contacts personally in Conversations can be a key component of relationship building by making them feel seen and included.
There are three types of dynamic variables on the platform:
Standard Contact Variables represent standard contact fields such as first name, last name and email.
Custom Contact Field Variables represent customized fields added to the space.
Workflow Variables are temporary variables that exist only during a Workflow session. Once the Contact exits the Workflow, the value of the variable will be erased. There are 3 types of Workflow Variables: Trigger Variables, Output Variables, and variables created through Ask a Question step.
Dynamic variables can be included by adding the "$" prefix to the contact field. The following are its syntax:
Trigger variables are variables that are tied to a Workflow trigger. They are only available when the specific trigger is used for the Workflow.
You can include a dynamic variable in your message while responding to a contact. There are 2 ways to use dynamic variables:
- 1.By typing the dollar sign "$"
2. By Clicking on the variable Icon at the bottom of the Messages Module
Besides contact fields, you can also include a custom field by typing the custom field's name.
While composing a snippet content, you can include a dynamic variable to personalise your quick replies.
Besides trigger variables that tied to a specific trigger, there are also other variables that can be created and used in the Workflows.
- 1.Save responses from the Contact as variables in the Ask a Question step.
2. It is also possible to create output variables by adding Form Field in Shortcut Form. The values of the variables are defined and provided by the User who initiated the Shortcut and filled up the Shortcut form.
then, use the dynamic variables saved in Workflow steps.
Example of usage of dynamic variables in value of parameter
Example of usage of dynamic variables in responses